Just want your advice on this.
I purchased a JLC Master Control via eBay from a seller in Germany - I'm located in Singapore. On his page, it was clearly stated that returns are accepted. From the return policy page, it appears that I can return the watch within 30 days of receiving it.
I decided to return the watch due to various reasons (which I don't believe are material since the return policy does not specify any conditions so the default position must be a blanket right). I paid for the insured shipping via DHL and the watch was sent to DHL Germany. However, the watch was unable to clear customs as it transpired that the seller (now the consignee) has not provided DHL Germany with his EORI number.
When I called the seller/consignee, he says that he does not have an EORI number. DHL Germany's response was that he can go and apply for one and pass the application form to DHL Germany and that will suffice as well. He did not do so, and apparently he instructed DHL Germany to send the shipment back to me.
DHL also informed me that he may have to pay duties / taxes - since he did not do so when he shipped the watch to me from Germany, which could amount to 25% of the value of the item.
At this juncture, it appears that he does not want the watch to reach him since it would mean he's obliged to refund me the monies. Is there any way for me to find out what his EORI number is if he refuses to provide it, perhaps by using his VAT number or something along those lines? Or else, what would you advise is the best solution? I have made a complaint with eBay and will see what they say. It cannot be that the seller can frustrate his own return policy by his refusal to provide information - it would be unconscionable under any law.