Excellent customer service
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  1. #1
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    Excellent customer service

    I bought a sailcloth strap from Mr Sailcloth (iwantastrap) based on some forum threads.

    It was a bit stiff. I slowly bent it and everything seemed fine. But the end of the strap was short and I had to make a big angle to get it under the first holder. Eventually it cracked.

    I was bummed. I figured I was out of luck. On a whim, I looked up my receipt from Mr Sailcloth and sent an email telling him what happened. I did not expect much.

    He replied quickly and asked for a picture. I sent one. He replied back saying he would send a new one. Furthermore, he threw in a deployant to prevent it from happening again.

    Now that's customer service.

    I just received it an hour ago. Love the strap now on my Superocean. Now it's ready for tubing on the Truckee River.




  2. #2
    Member rfortson's Avatar
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    Re: Excellent customer service

    Very nice! Thanks for posting this. We too often hear the horror stories so it's nice to hear of good customer service.

  3. #3
    Member Nokie's Avatar
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    Re: Excellent customer service

    Good to hear he stands behind his products. They do make very nice straps. I had several over the years.

    Enjoy it.
    "Either he's dead or my watch has stopped"
    Groucho Marx

    "The only reason for time is so that everything does not happen at once..."
    Albert Einstein

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  5. #4
    Member sticky's Avatar
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    Re: Excellent customer service

    Good to hear that you had such a positive experience.

  6. #5
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    Re: Excellent customer service

    These are the stories we love to hear. Thanks for sharing!

  7. #6
    Member TwentiethCenturyFox's Avatar
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    Re: Excellent customer service

    Fantastic post! Funny people always seem to find time to post the negative but rarely post the positive experiences. Well done sir.

  8. #7
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    Re: Excellent customer service

    That's how you keep customers! BTW, the strap looks good on your Breitling.

  9. #8
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    Re: Excellent customer service

    Quote Originally Posted by MissileExpert View Post
    That's how you keep customers! BTW, the strap looks good on your Breitling.
    Thanks. The white stitching on black goes well with black dialed watches. Will try on my Sub next. I love the sailcloth because it is waterproof.


    Sent from my iPhone using Tapatalk Pro

  10. #9
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    Aug 2017
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    Re: Excellent customer service

    Good guy Mr. Sailcoth.

  11. #10
    Member Leon O's Avatar
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    Re: Excellent customer service

    Nice looking combo.

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