Gouged Lugs

Thread: Gouged Lugs

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  1. #1
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    Gouged Lugs

    Hi all, please let me know which forum this best fits.

    I purchased a Breitling Hercules new a few years ago at a local store. I have only returned it to them for cleanings and once it went back to Breitling for service. This local store removes the bracelet for cleaning and gouged each lug placing the bracelet back on. It looks like they used the edge of a small screw driver to place the pins back. On the phone they insisted that they didn't do this (they use special tools...) and I am planning on returning there today. Can anyone help me set expectations on what they may offer and what, if anything, I should insist on?
    TIA!
    Ron

  2. #2
    Member bluloo's Avatar
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    Re: Gouged Lugs

    Clear pics might help.

  3. #3
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    Re: Gouged Lugs

    Getting a good pic of it is difficult, I'm not much of a photographer.
    Ron
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  5. #4
    Moderator Public Forum John MS's Avatar
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    Re: Gouged Lugs

    You mention it going back for cleanings. Do you know which time resulted in the damage? Could the damage have been done during the service done by the factory?

  6. #5
    Member Spit161's Avatar
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    Re: Gouged Lugs

    Quote Originally Posted by John MS View Post
    Could the damage have been done during the service done by the factory?
    That was my initial thought.
    This is very unlike Breitling - they usually provide fantastic service.

    cheers,
    Jake.
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  7. #6
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    Re: Gouged Lugs

    It was the last cleaning. My wife did me a favor and picked it up, it's not convenient to get there. I noticed it before I threw it on and would like to think I would have noticed it at the store had I picked it up.

  8. #7
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    Re: Gouged Lugs

    Your pics shows nothing.

  9. #8
    Member Sodiac's Avatar
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    Re: Gouged Lugs

    If you mean the very evenly placed grooves on either lug, they look too perfect and too evenly placed to have been done indiscriminately, perhaps they were always there but you never noticed them?

    Sodiac
    Too many watches, only two wrists and never enough time...

  10. #9
    Member Spit161's Avatar
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    Re: Gouged Lugs

    Quote Originally Posted by Gangster View Post
    Your pics shows nothing.
    I believe the OP means the triangular shaped gouges on the lugs.
    They look very even for a "small screw driver".

    cheers,
    Jake.
    Breitling Super Avenger
    Breitling SuperOcean
    Bremont MBII
    Bremont ALT1-P
    Casio G-Shock Aviator GW-3000B
    Omega Seamaster 2541.80
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    Suunto Core Alpine Edition
    Suunto Vector
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    "When the weight of the paper equals the weight of the airplane, only then you can go flying."



  11. #10
    Member mike120's Avatar
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    Re: Gouged Lugs

    Quote Originally Posted by Sodiac View Post
    If you mean the very evenly placed grooves on either lug, they look too perfect and too evenly placed to have been done indiscriminately, perhaps they were always there but you never noticed them?
    Hmm... I just looked online at a bunch of pics of the Hercules casebacks and didn't see them. Plus, if you look at the gouge on the upper right lug, it is lower than the one on the upper left. I think it is fair to say that they are not original to the watch.

    I would ask the place to at least fess up to their mistake, and then find another watch repair shop.
    Cheers,
    Mike

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