Hi all, please let me know which forum this best fits.
I purchased a Breitling Hercules new a few years ago at a local store. I have only returned it to them for cleanings and once it went back to Breitling for service. This local store removes the bracelet for cleaning and gouged each lug placing the bracelet back on. It looks like they used the edge of a small screw driver to place the pins back. On the phone they insisted that they didn't do this (they use special tools...) and I am planning on returning there today. Can anyone help me set expectations on what they may offer and what, if anything, I should insist on?