"Grey Market" question
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  1. #1
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    "Grey Market" question

    I know there has been a lot said about Grey Market. I basically understand from the Grey Market you get a new watch without the support or warranty from the manufactuer or AD and you pay less - sometimes significantly less. I don't understand how these watches move around and get offered at these discounts but they often appear to be rather alluring.

    So my question is this. Say I buy a watch from another geographic market that I live in for example EU and I'm in USA. It is purchased at a large discount and the watch arrives with a stamped AD warranty card - did I just buy off the Grey Market or is it simply a good deal? The manufacture warranty should be valid regardless of where purchased? or not?

    Thanks for any insight

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    Re: "Grey Market" question

    Other than Rolex (theoretically, at least, RolexUS owns the distribution rights in the USA), you should be covered by a worldwide warranty no matter where you buy a watch with a legitimate warranty.
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  3. #3
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    Re: "Grey Market" question

    If you receive the warranty card, stamped by an AD, even if the AD is in another country, then it’s usually covered worldwide.
    Last edited by mav; May 30th, 2018 at 17:20.
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    Re: "Grey Market" question

    *Usually* covered globally.

    If it's a model intended to be sold only within certain regions and you buy it there, you may need to ship it back there for service. It's covered but not in your current geography.
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    Re: "Grey Market" question

    That's why I ask. It is Maurice Lacroix and the warranty reads there is a service center for purchases made in USA and purchases in EU. It seems odd and I was thinking maybe that's the reason for such a discount.

    I'm not sure that's the case but I think its ridiculous that one would even have to consider where the watch was purchased - if from AD - would affect what service center could repair it.

    I think I'll email the ML customer service center and ask about it

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    Re: "Grey Market" question

    Quote Originally Posted by r3nola View Post
    I know there has been a lot said about Grey Market. I basically understand from the Grey Market you get a new watch without the support or warranty from the manufactuer or AD and you pay less - sometimes significantly less. I don't understand how these watches move around and get offered at these discounts but they often appear to be rather alluring.

    So my question is this. Say I buy a watch from another geographic market that I live in for example EU and I'm in USA. It is purchased at a large discount and the watch arrives with a stamped AD warranty card - did I just buy off the Grey Market or is it simply a good deal? The manufacture warranty should be valid regardless of where purchased? or not?
    If it comes with a stamped warranty card, you should be fine.

    However, there is a significant difference between the US and the EU: For any new goods in the EU, you always, by law, get a two year warranty from the seller (NOT the manufacturer!). So if you have trouble within these first two years, the seller is always your first point of contact. If you go to the manufacturer directly, they can refuse it and they will kindly ask you to hand the case to the seller, who will then handle the process with the manufacturer if needs be. If the seller is a defunct ebay trader, it could get difficult..

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    Re: "Grey Market" question

    This is an interesting topic considering how many watches are purchased in duty free airport boutiques. How are warranty issues handled when a watch is purchased on a trip in duty free? I'm assuming these boutiques are ADs, but how are they viewed in terms of geographical location. They're in kind of a no mans land aren't they?

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    Re: "Grey Market" question

    That what I was thinking. You buy a watch from an AD when travelling and you could potentially have difficulty with warranty when you get back home?

  10. #9
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    Re: "Grey Market" question

    Besides the warranty card they may/usually want a copy of the receipt. I know the little warranty card from Casio is nothing but show. They want a receipt for it from an AD.

    Anyone can go to a stationary store and order a stamp block saying anything on it.

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    Re: "Grey Market" question

    Quote Originally Posted by ffritz View Post
    If it comes with a stamped warranty card, you should be fine.

    However, there is a significant difference between the US and the EU: For any new goods in the EU, you always, by law, get a two year warranty from the seller (NOT the manufacturer!). So if you have trouble within these first two years, the seller is always your first point of contact. If you go to the manufacturer directly, they can refuse it and they will kindly ask you to hand the case to the seller, who will then handle the process with the manufacturer if needs be. If the seller is a defunct ebay trader, it could get difficult..
    Where do you get the two year thing from? I do not know of any acts in the UK that give this. Intrigued.

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