I was browsing ebay the other day and found a watch from a reputable seller with a buy it now of a few grand. Ive seen similar models go for up to double that amount. Given the fact that the seller is well known and has 100% positive feedback (in the thousands), I jumped on it. I paid for the watch, and that was that.
A day later I get an email claiming that they made a mistake, and that they wanted to refund my money, or sell me the watch for significantly more than I won the auction for.
What should I do? I understand that ebay is a binding contract, and I realize that fact every single time I list something for sale, whether it be a buy it now or auction style listing. What exactly is the point if a seller can just back out after its over?
Do I 'force' them to sell me the item? Should I take the refund and shut up?
And then what about feedback? They are currently at 100% positive, so a negative would be pretty bad. Ive never given one before. Obviously if the deal goes through they would get a positive, but what if I were to take the refund?
Is the answer obvious, and im just being stupid?
The seller sells only watches, so they know what they are selling.
The auction was up for almost a year (!) according to the revision log, with maybe 30 revisions during this time, with the last revision being a change to the buy it now price about a day before I bid.
As far as morals: Let me first say that I have high moral values (I think )..
I think if morals played a role here, I wouldnt be in this situation since the seller should accept the change of heart or the mistake (whichever it may be) and sell the item. When I list an item, I check it, double check it, triple check it... Why? Because I know that regarless of whether the outcome is to my liking or not, I am obligated to sell to the winner.
I dont know whether the seller made a mistake or not--but does it even matter?