I'm a relatively new collector looking for some advice on how to handle a high-end dealer who sold me a watch with a warranty but who now refuses to respond to my requests for service or compensation from a watch in need of repair. Any ideas or help would be appreciated.
What happened: I bought a watch from a mid-to-high end used watch dealer (rolex, patek, etc.) in a large European city and was told both in person and in writing that it came with a one year warranty. It quickly became obvious that the watch desperately needed a major service as it was losing more than a minute a day.
I got in touch with the shop and asked if I should send it to them (I'm in the US so that might have triggered some customs issues) or if they wanted to handle the warranty by covering at least a portion of the service cost. They said they'd wire me about a quarter of the cost of a service and asked for my bank info. I was a little disappointed but said it was at least something and sent my info.
That was in June.
I've reached out many times since then and they've just refused to respond at all.
So I feel a little stuck. Any ideas how to handle this? Anyone resolve similar issues in the past (especially in France or maybe anywhere in the EU)? Am I just totally out of luck?
Any ideas or help would be great. Thanks.