I recently bought a jacob and co watch 2nd hand(i know u guys are gonna think why) but i did.
anyway few weeks into ownership i realized it was an older model and straps were no longer made so i then contacted jacob in NY to see what to do.they offered to change the watches housing free of charge which i thought was very good of them so i sent it in to the center to be done.
month later the watch arrives back.looked amazing so i go to screw on the diamond bezel and to my horror it wont fit.so i contact them i send it in again.
another month passes and i get an email saying that the watch is fake and they will either change back to old housing or send as is with bezel not fitting.of course i argue saying thats a lie and you just don't wanna accept cost and blame for an error that you've made. now when i email them i just get sarcey emails from a Beverly saying you'll be contacted by an attorney.
i havent been rude nor abusive just told them that its no fake and that there just trying to get out of the repair they've under quoted for .
the uk service center is totally with me as theyve done all the work and know its a legit watch as its been in for battery changes and glass change etc.
i don't know what to do.i don't want the watch back in old condition and i deffinatly don't want one that the bezel wont go on.
what can i do?