In mid May, I bought a Christopher Ward Trident C60 GMT watch. (This is a GMT watch that is waterproof to 300 meters and can also be used as a diver watch). The watch was new in the box, but I didn't buy it directly from Christopher Ward, but from a British guy on eBay. I'm very pleased with the watch (and the price I paid), but Christopher Ward includes a five-year warranty on their watches, and the seller said it could be transferred to me.
But I've been unable to get the warranty transferred because of various screw-ups. My seller didn't buy the watch from Christopher Ward directly, but from someone else, and Christopher Ward has no record of ever selling a watch to him. He then sent me the name of the guy who sold HIM the watch, and it turns out that wasn't the original buyer either. (And there may have been more -- the watch was new and the plastic on the back of the watch case had not been removed, so it was never worn by anyone for any length of time, but it may have been bought and sold many times).
I tried to get Christopher Ward to look up the original buyer by the watch's serial number to ask him if he sold his watch (partly to make sure it wasn't stolen). But their head of customer service told me they can't do that because they don't keep a record of the serial numbers of watches, just of names and addresses of the buyers, and the warranty can't be transferred without this information. (If you're going to PUT serial numbers on your watches, not keeping track of WHICH serial number goes to which buyer seems utterly daft to me, but that's the way they run their company).
It's been getting more and more difficult getting responses from my seller or from CW. American Express, the card I used, offered to cancel the sale, but I LIKE this watch and don't want to return it. So another option occurred to me -- if I can't get the warranty transferred, I could figure out how much a five-year warranty on a high-end watch is worth and get the seller to reduce the price by that amount. The case of this watch is constructed like a bank vault and the bracelet looks indestructible. The movement is an ETA 2893-2 that was gaining 15 seconds or so per day when I got it but has now settled down to much less.
So has anyone here needed repairs on a high-end ETA-powered sports watch in the first five years? And if you had a chance to buy the same watch with or without a five-year warranty, how much more would you pay for the warranty?