Jomashop (SSC013)
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  1. #1
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    Jomashop (SSC013)

    Hi everyone! This forum has been so useful to help me get into watches, so I wanted to recount my experience here. I haven't regularly worn a watch since college, but then again never really had a watch that I loved. So, for Father's Day I decided to treat myself to "that" watch. One that I picked myself, that I now have a budget for, that I'd love to wear.

    After many... hours... of searching, I landed on the SSC013, pic below [sorry, can't post pics]. I budgeted much higher, but this one really stood out to me. Special thanks to Kalax03 for his review thread: [sorry, can't post links]

    Also, thanks to Ahsan for his comment on the Prospex logo: [sorry, can't post links]

    I purchased from Jomashop based on price and its reputation here. Here's what happened. TL;DR they sent a watch different from what they displayed on their website, I requested a return, they updated the picture and responded saying that they shipped exactly what I ordered.

    Just the facts, ma'am. I make no judgment, but I'll not buy anything else from them. I purchased the watch 6/18, the website pictured the Chrono logo (screen grab below [sorry, can't post pics]). A day later, I found Ahsan's post saying that the logo might be different. I messaged Jomashop to confirm that I was getting the Chrono logo as pictured. No response.

    The watch arrived 6/22, very fast. The website still had the Chrono logo pictured. Opinions may differ, but the Prospex logo is not what I wanted. Same day, emailed Jomashop to request a return, no response. Followed up 6/24. Jomashop gave a non-response 6/27. An actual response came 6/29, saying "the watch was shipped the exact way it is pictured on our site." The CSR has 3 L's in her first name. I don't know when the picture was updated. I don't know that there was intentional deceit. But it's enough for me to stay away from the company.

    During this time, I checked with Skywatches on their SSC013, which they also have pictured with the Chrono logo. They responded next day, confirming that their stock had the Prospex logo. At least their response was quick. Their price is below what I paid on Jomashop. If Skywatches had the Chrono logo, I would have demanded a Jomashop return and ordered from Skywatches. Since they don't, it's not worth the hassle to return it, but I'll not do business with Jomashop again.

    I love the watch, through and through. I bought it based on looks, and it delivers. Love the band paired with the watch, love the way the indexes glitter in the sun. The lume is good. I'm proud to wear it! :) Fingers crossed that Seiko reliability holds up. Happy to answer any questions and/or listen to people explain why Jomashop really isn't that bad... So Jomashop didn't update their picture - ok, other places haven't either. But the sequence of events strikes me as shady.
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  2. #2
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    Re: Jomashop (SSC013)

    Propex labeled watches from Seiko tend to be more expensive and better finished.

    Anyways, it's probably just a newer generation of the same watch. You could see for example, the 2nd generation Seiko Monster was not a prospex series watch, but the third generation was (and it had a corresponding price hike).

    Honestly those two watches look practically identical apart from the small X logo. Is it really so severe that you need to accuse Joma of "deceit"? A bit dramatic, I think.

    Really, if I have ever seen a case of first world problems, this would be it.

  3. #3
    Moderator Public Forum John MS's Avatar
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    Re: Jomashop (SSC013)

    I love the watch, through and through. I bought it based on looks, and it delivers.
    You complain about the watch and Jomashop but backpedal and say you were making no judgement. And then say you love the watch. What exactly is the problem?

    Does Seiko call them by the same model number? If so you have the horological equivalent of what car makers call a mid-year model update.

    edit: Just noticed...it's his first post.
    Last edited by John MS; July 1st, 2016 at 20:18.
    brandon\ and MontRoyal like this.

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  5. #4
    Member rdoder's Avatar
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    Re: Jomashop (SSC013)

    Nice watch, OP! Very legible. Love a solar Seiko with date and alarm!

    If Jomashop did exactly what you say they did, I could understand why you're not happy. It's possible they did that intentionally so you couldn't return the watch, or they could have unintentionally neglected to update their website pictures to reflect their current stock and updated when a customer complained and they found out they needed to update. In either case, they probably don't want you to return the watch and have to hunt down the right one for you, or they don't want to give you a refund.

    I understand you don't like the Prospex logo and prefer the "Chronograph" label. To each their own. I like the Prospex logo because I like the different "Elite Collections" or "premier" collections of Seiko watches. It makes me feel like I'm getting something special, rather than just a generic Seiko, so that's how I think about it. I know it makes absolutely no difference to the watch's intrinsic qualities, but I enjoy seeing e.g. "Sportura" or "VELATURA" on the dial.

  6. #5
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    Re: Jomashop (SSC013)

    Zama - uhm... yeah, these are first world problems for sure. I'm not denying that. On deceit - changing the image after receiving my complaint and saying "you got what you ordered" qualifies as deceit in my book. I'm not saying that's precisely what happened, but the sequence of events certainly raises that as a possibility in my mind. I understand that the Prospex logo may be more highly valued to some, but unfortunately not to me. And yes, it would appear to be a newer generation of the same watch. But again, unfortunately, I prefer the older generation, which was displayed. And yes, the watch faces are very similar. Actually aside from the logo, I think they are identical. However - as someone who spent HOURS picking a watch while considering VERY minor details, I was disappointed by not getting the watch pictured. Am I unreasonable? That's your call, and I understand if you think I am.

    John MS - I don't see the contradiction. Let me restate - I love the watch, but prefer the Chrono logo. If I were able to find the watch with Chrono logo, I would chase it down. But, I cannot, so I'm keeping the watch. Yeah, my first post, and it's a complaint. I'm on other boards, and I get where you're coming from. But if you think I work for Skywatches, or benefit somehow from posting this, that's incorrect. I tried my best to be factual. I raise deceit as a potential issue. What is the alternative.... The image has not changed since the Prospex logo was introduced (months ago, it seems), but happened to change in between my complaint and Jomashop's response? Possible? Sure. My issues are 1) I did not receive the watch as pictured; and 2) was told by Jomashop that I did, after they changed the image. And yes, the model number is the same. But, again - I ordered a watch based on the image presented on their website. I complained. Jomashop updated the image and responded saying I got exactly what is pictured. Any conclusions are your call, and I understand if you think there are no issues.

  7. #6
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    Re: Jomashop (SSC013)

    Quote Originally Posted by estiel View Post
    Zama - uhm... yeah, these are first world problems for sure. I'm not denying that. On deceit - changing the image after receiving my complaint and saying "you got what you ordered" qualifies as deceit in my book. I'm not saying that's precisely what happened, but the sequence of events certainly raises that as a possibility in my mind. I understand that the Prospex logo may be more highly valued to some, but unfortunately not to me. And yes, it would appear to be a newer generation of the same watch. But again, unfortunately, I prefer the older generation, which was displayed. And yes, the watch faces are very similar. Actually aside from the logo, I think they are identical. However - as someone who spent HOURS picking a watch while considering VERY minor details, I was disappointed by not getting the watch pictured. Am I unreasonable? That's your call, and I understand if you think I am.

    John MS - I don't see the contradiction. Let me restate - I love the watch, but prefer the Chrono logo. If I were able to find the watch with Chrono logo, I would chase it down. But, I cannot, so I'm keeping the watch. Yeah, my first post, and it's a complaint. I'm on other boards, and I get where you're coming from. But if you think I work for Skywatches, or benefit somehow from posting this, that's incorrect. I tried my best to be factual. I raise deceit as a potential issue. What is the alternative.... The image has not changed since the Prospex logo was introduced (months ago, it seems), but happened to change in between my complaint and Jomashop's response? Possible? Sure. My issues are 1) I did not receive the watch as pictured; and 2) was told by Jomashop that I did, after they changed the image. And yes, the model number is the same. But, again - I ordered a watch based on the image presented on their website. I complained. Jomashop updated the image and responded saying I got exactly what is pictured. Any conclusions are your call, and I understand if you think there are no issues.
    I don't necessarily think it's unreasonable to prefer the older generation of the watch. I definitely do think it is unreasonable to create an account on WUS just to complain about it.

  8. #7
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    Re: Jomashop (SSC013)

    Quote Originally Posted by rdoder View Post
    Nice watch, OP! Very legible. Love a solar Seiko with date and alarm!

    If Jomashop did exactly what you say they did, I could understand why you're not happy. It's possible they did that intentionally so you couldn't return the watch, or they could have unintentionally neglected to update their website pictures to reflect their current stock and updated when a customer complained and they found out they needed to update. In either case, they probably don't want you to return the watch and have to hunt down the right one for you, or they don't want to give you a refund.

    I understand you don't like the Prospex logo and prefer the "Chronograph" label. To each their own. I like the Prospex logo because I like the different "Elite Collections" or "premier" collections of Seiko watches. It makes me feel like I'm getting something special, rather than just a generic Seiko, so that's how I think about it. I know it makes absolutely no difference to the watch's intrinsic qualities, but I enjoy seeing e.g. "Sportura" or "VELATURA" on the dial.
    Thank you, rdoder! I haven't had time to use the alarm, but I think I'm more likely to use it that way as opposed to a second time zone. Time will tell, no pun intended.

    On Prospex "X" vs "Chronograph": I've read through threads here where some people love it, others hate it! One person was even buying Chronograph watches to avoid the Prospex logo! It's good to hear you say that you enjoy seeing certain things on the dial. That's the camp I'm in. A week from now, I expect I won't care about the "X" logo. But I will still be avoiding Jomashop.
    rdoder likes this.

  9. #8
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    Re: Jomashop (SSC013)

    Quote Originally Posted by Zama View Post
    I don't necessarily think it's unreasonable to prefer the older generation of the watch. I definitely do think it is unreasonable to create an account on WUS just to complain about it.
    Totally your call, Zama. During a different period in my life, I would have agreed that with you. I'd still think Jomashop's actions/response were unreasonable as well though. I expect that 99.9% of their transactions go through with no hiccups. Their delivery was fast, There was no damage to the watch box, or to the watch itself. But I don't appreciate how they handled the matter.

  10. #9
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    Re: Jomashop (SSC013)

    Good lord, I thought war and peace was long. If you don't like the watch return it, and did anyone actually read either of his long winded posts.

  11. #10
    Member dbostedo's Avatar
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    Re: Jomashop (SSC013)

    I don't find anything wrong with Jomashop's actions beyond not taking back the watch. I'd never expect them (or anyone else) to be so good about web maintenance that they have a perfect picture of the same model when a minor change like a logo change happens. But I would expect them to update the site as soon as they find out it's in error. (And as you noted yourself, another site had the same picture issue.)

    So I would expect them to take returns if the customer isn't happy. I wonder if they would have eventually taken it had you pushed the issue? (Provided it was exactly as shipped and you hadn't taken the stickers off or anything.) If they'd have taken it back then, I wouldn't think they'd have done anything wrong. I'm not sure they have in this case, other than being sticklers about returns and reasons - which is a pain, but to be expected with deep discount sites.
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