"Just" out of warranty expectations?
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Thread: "Just" out of warranty expectations?

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  1. #1
    Member MaDTempo's Avatar
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    "Just" out of warranty expectations?

    I purchased a diver from a US independent small company ($825) 15 months ago. It has a Top Grade Sellita SW-200 mov't. Over last 2-3 months I noted some issues with winding efficiency and that rotor was sticking (exhibition case back). I took it to my local watchmaker who pointed out a dust ring on the observation crystal under where the ball bearings of the rotor are. He indicated that there is likely some moisture that got in during casing and recommends a complete overhaul since the dust could have gotten into the oils, on other parts, etc (Estimate of $295 +\- $50 if reversers are shot).

    The watch is 3 months past the 1 year warranty. I never opened the case. THE QUESTION: Is it reasonable to expect the company to pay for the service? If not, is it reasonable to expect the company to cover part of the cost? I want to be fair to the independent guy but also think that this issue should not be encountered on a 15 month old watch with a very robust mov't from a company that has been given very high praise for quality on this forum. (I purposely left the name off so as not to influence responses or give any bad press to the company.)

    thanks
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  2. #2
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    Re: "Just" out of warranty expectations?

    Only a year warranted?
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  3. #3
    Member Medusa's Avatar
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    Re: "Just" out of warranty expectations?

    Since the warranty is over the company is not obligated to service free of charge.

    However, I would ask them if they would, and/or have them service it regardless.

    In my opinion it is important that the AD services it.

    The last time I sent a watch to a local watchmaker to be serviced and resealed, it came back needing to be serviced and resealed.

    The AD will most likely try to retain you as a customer and will make the repair as cost effective as possible.

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  5. #4
    Member Badbebe's Avatar
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    Re: "Just" out of warranty expectations?

    Reasonable expectation? probably not. But it doesn't hurt to ask. Rolex is fixing (full service) my one years out of warranty Cellini free of charge, and I didn't even ask


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  6. #5
    Member mpalmer's Avatar
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    Re: "Just" out of warranty expectations?

    The purpose of a warranty is to spell out what is covered and for how long. Since ithe watch is out of warranty, the watch company has no responsibility to service your watch. That said, it never hurts to ask if they will on their own accord, but you should have no expectation that they need do so...
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  7. #6
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    Re: "Just" out of warranty expectations?

    The warranty is one year so if you are at fifteen months, they have met their agreed upon expectation. However I would probably ask them to tell me who does their warranty work with the idea that the work will be done correctly. It sucks but the fact is, they have met their responsibility to you for warranty purposes. Sorry for your hassle.
    Kevin

  8. #7
    Member MaDTempo's Avatar
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    Re: "Just" out of warranty expectations?

    I dont think we have the same bank roll for our hobby. jLC, IWC, etc would require a lotto windfall.

    i appreciate the input, otherwise. We'll see how it plays out but may think twice about ever going with the "little guy"...
    Last edited by MaDTempo; December 29th, 2015 at 07:35.
    It's not a matter of mercy
    It's not a matter of laws
    Plenty of people will kill you
    For some fanatical cause
    - Rush

    C-3PO: "Is there anything I might do, sir?"
    Luke: "Not unless you can alter time, speed up the harvest or teleport me off this rock."

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