So I received my long awaited new Seiko Monster yesterday and I love it!
I have a tiny wrist size (6") so I went out to get the bracelet resized today.
I took it to one of those mall watch guys. You know when you look at someone and sort of get a bad feeling they're about to do a terrible job?
Well I had that feeling. But I justified leaving it with him anyway because as anybody would assume, working there would mean that experience and proper workmanship is required, and hell he has probably done a million of these things. So I handed my watch over to him despite my gut feeling.
I came back at the time he wanted, and received my watch back to try on and see if it was the appropriate size. It wasn't so I handed it back to him and he told me to come back a little later again whilst he takes out another link or two.
Once again, I returned and he gave me my watch. He said "Go for a walk, see how you like the fit and come back and let me know". So I thought that was a good idea and went for a walk with the watch on my wrist.
While on my walk, I decided to inspect the watch, specifically the bracelet more closely.
That's when I noticed.
Firstly, there were scratches all over my shiny new links. Dents too. The links were put on in a way that it was unbalanced and didn't follow through with the tapered design. He just put any link anywhere. The pins were missing their sleeves and poking out in all directions, they were all in the wrong places. It was a horrific sight and I wasn't sure what to do next.
I took the watch back to him and told him about the pins (he was very busy) so I didn't get a chance to talk to him properly. He said he would fix the pins and for me to come back for the third time. I went back once more and tried on the watch, it seemed fine this time. He quickly put the remainder links in the watch box and said "Don't worry about paying, I've spent too much of your time already".
I didn't say anything and just walked off. (I'm not really the type of guy who likes to confront people, especially the type of person he was; easily frustrated and arrogant).
I decided to stop by another watch repairer and service centre in the mall. I told them my story and asked for an opinion on how the previous person treated my watch. They were ASTOUNDED by how terrible the condition was considering it was a brand new watch beforehand without a single flaw. They pointed out the many things that weren't done properly and were wrong with it and demanded I went back and confronted him about the job he did. I should have gone with these guys in the first place!
Anyway, I got up my courage and went over to him and explained why I wasn't happy. He acted all like it was my fault and I shouldn't be unhappy because he didn't charge me in the first place. I explained that he has actually devalued and ruined the condition of my watch etc. He started getting angry. Anyway, I gave him my watch and he said he would send it off to a watch repairer to fix it (buff, etc) and give me a call when it was done, then we exchanged details.
I then went home and gave the head office a call and told them about my experience. They were a lot more helpful. They said if it wasn't returned back to me in a new condition, then they would replace the watch, which sounds about right. Regardless, I probably will be asking for a replacement because he lost my pins and because they are buffing it, it would probably leave inconsistencies throughout the bracelet. I really like my possessions to be perfect as would any wus-phile.
I am just shaken by the whole event and even more so because of the way he acted towards me when it's my right as a customer to have my items returned to me in the condition I had it previously. Really ruined my day, I'm flying over to California tomorrow for a holiday with my girlfriend and now I wont even have my monster to wear over there which I was super excited about.