First time poster, so I apologise if this is in the wrong section. Last week I purchased my first automatic watch from Jomashop which arrived yesterday. I was a bit hesitant being that it was an overseas online store, and had read some negative reviews about their customer service. Nonetheless, I thought I would give them the benefit of the doubt, now I wish I hadn't.
The watch in question is the Oris TT3 RUF CTR3. Being a porsche fanatic I was instantly drawn to this watch. Limited edition of 3000 with a cool box that has a scale model of the CTR3 (See pic attached of what it is meant to look like).
Instead I received some ........ generic Oris watch box without any manuals. I sent an email to Jomashop with no reply. I spoke with customer service on the online chat. Their response was "sorry, sometimes we only receive generic box". After a few words back and forth, they just stopped replying.
I decided to call up, and was told they would speak to the shipping department and get back to me. Half an hour later I receive an email saying sorry we don't have the original box.
If it was any other watch, I wouldn't be too fussed. But given that this is a numbered, limited edition watch collaborated with RUF, I expect to get the proper matching box and manuals. Resale value in the future is now worth peanuts.
As quoted from Jomashops website under "Guarantee".
Brand new & authentic
All Our Products:
- are brand new, authentic, in the original box with manuals.
- have the original manufacturer's serial numbers intact.
- have a 1 to 5 year warranty program (see our warranty section for details).
Now instantly I decide I want a refund, however being that I'm from overseas, I have already had to pay the import taxes which was $235USD plus Jomashop charged my $128USD, so I would be nearly $365USD out of pocket. Import taxes are non refundable in my country.
I've added some screen shots I took this morning from their website which even shows the original box with the Jomashop watermark. Only 2 hours later I have revisited the link from their site, and they have now removed the picture of the original box. This has situation has just dampened what was meant to be an exciting purchase for myself.
As far as rectifying the situation, I don't know what my options are. To me a business is only as good as their word, and well this business has a "guarantee" that they can't even live up to. If I return the watch, I'm out of pocket close to $500USD once I pay the return shipping fee. I would have happily paid more to purchase this watch from another shop if I had of known I was going to receive a dodgy product like this.
Your help would be greatly appreciated.