I’m hoping to get some advice on a problem I have with a Tissot watch I purchased last week (T099.407.11.048.00). The issue is that the crown (or possibly stem) is set crooked, such that when you turn the crown to adjust the date or time the crown appears to wobble.
Yesterday I returned the watch to the store for a replacement and was treated very poorly. Basically they are denying that this is a fault. One manager even denied seeing anything wrong altogether. They showed me another Tissot watch that had the same problem but it wasn’t as bad as mine. I then looked at all their Tissot watch crowns and the majority were all fine (a couple had the same problem but again, they weren’t as bad as mine).
They are telling me now that if I’m unhappy they can send it off to Tissot to inspect under warranty but that it would take a couple months before I get it back! This is completely unacceptable to me.
Could I please get some thoughts on this problem? Whether I’m being unreasonable or otherwise etc? Or what you would do in the same situation? I live in Melbourne Australia if that matters. This is my first expensive watch purchase and I don’t want to have to live with the crown being the way it is. I also don’t think it appropriate it would take a couple of months for them to take a watch I haven’t even had a chance to wear yet. This has really spoiled my enjoyment of the watch.
Thanks in advance for any responses and mods please move this post if it’s not in the correct thread.