New watch broke almost immediately - my rights as a buyer?
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  1. #1
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    Question New watch broke almost immediately - my rights as a buyer?

    Hello,

    I've asked this question in the Orient sub-forum but maybe it's too niche, as I've not had many replies. I really need to know how to handle this situation.

    I am based in the UK. I bought an Orient Star Retrograde automatic from a large Singaporean online shop, Creation Watches. The watch worked for less then two days and just stopped. I treated it very carefully! Was just wearing it, and it stopped, despite having a full power reserve. The second hand also wobbles slightly worringly if I wave the watch back and forth.

    I contacted the seller but they are saying very sorry but you have to take it to an Orient service centre, and offered $15 as compensation. I would really appreciate some guidance on what my rights as a buyer should be. I assume, perhaps wrongly, that if I bought it online in the EU and it broke so fast, I could return it to the seller. But is that even so, or as soon as I buy it do I have a relationship only with the brand and its repair network? How does me buying from Singapore affect my consumer rights? Can I raise a case with PayPal, through whom I paid?

    I also have no idea whether I have to pay for return postage to the repair centre (there are none in UK sadly, but a bunch in Europe).

    It just seems that if the watch was dead out of the box, Creation Watches would still say to take it to Orient, which I find unacceptable - I buy a fairly expensive watch and immediately have to spend on having it repaired! In my mind it makes no difference that it broke 2 days after me starting to use it.

    Many thanks in advance for your thoughts!

  2. #2
    Member Michael Day's Avatar
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    Re: New watch broke almost immediately - my rights as a buyer?

    Regardless of actual rights with supplier, PayPal have some pretty good insurances. I'd be telling them your story. They have some good clout.


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  3. #3
    Moderator Emeritus Bradjhomes's Avatar
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    Re: New watch broke almost immediately - my rights as a buyer?

    Yep - paypal dispute if the seller won't play ball
    Brad (@bradwatch)
    - appreciating fine affordable watches since 2011



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  5. #4
    Member bobski's Avatar
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    Re: New watch broke almost immediately - my rights as a buyer?

    Paypal them indeed. Good job on contacting the seller first, as some too hastily jump into action.

    I think opening a case with paypal is justified.

  6. #5
    Member Wolfsatz's Avatar
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    Re: New watch broke almost immediately - my rights as a buyer?

    That is if he paid with Paypal.

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  7. #6
    Member Gunnar_917's Avatar
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    Re: New watch broke almost immediately - my rights as a buyer?

    PayPal as your first bet

  8. #7
    Moderator Emeritus Bradjhomes's Avatar
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    Re: New watch broke almost immediately - my rights as a buyer?

    Quote Originally Posted by Wolfsatz View Post
    That is if he paid with Paypal.

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    ...which he says he did...

    Quote Originally Posted by 6655321 View Post
    Can I raise a case with PayPal, through whom I paid?
    trf2271 likes this.
    Brad (@bradwatch)
    - appreciating fine affordable watches since 2011



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