I've asked this question in the Orient sub-forum but maybe it's too niche, as I've not had many replies. I really need to know how to handle this situation.
I am based in the UK. I bought an Orient Star Retrograde automatic from a large Singaporean online shop, Creation Watches. The watch worked for less then two days and just stopped. I treated it very carefully! Was just wearing it, and it stopped, despite having a full power reserve. The second hand also wobbles slightly worringly if I wave the watch back and forth.
I contacted the seller but they are saying very sorry but you have to take it to an Orient service centre, and offered $15 as compensation. I would really appreciate some guidance on what my rights as a buyer should be. I assume, perhaps wrongly, that if I bought it online in the EU and it broke so fast, I could return it to the seller. But is that even so, or as soon as I buy it do I have a relationship only with the brand and its repair network? How does me buying from Singapore affect my consumer rights? Can I raise a case with PayPal, through whom I paid?
I also have no idea whether I have to pay for return postage to the repair centre (there are none in UK sadly, but a bunch in Europe).
It just seems that if the watch was dead out of the box, Creation Watches would still say to take it to Orient, which I find unacceptable - I buy a fairly expensive watch and immediately have to spend on having it repaired! In my mind it makes no difference that it broke 2 days after me starting to use it.
Many thanks in advance for your thoughts!