Nice experience at Tourneau
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  1. #1
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    Thumbs Up Nice experience at Tourneau

    I called the Tourneau store to see if the watchmaker would size the stubborn bracelet on my Tag Aquaracer. The sales guy told me to stop in around 2 and the watch maker would do it before he left to eat at 3. I walked in just about 2 on the nose and was warmly greeted. The gentleman I spoke to on the phone looked over the watch and my wrist and took the watch into the back. I browsed the store for maybe 10 minutes at which time he returned with my resized bracelet, perfectly sized, and the removed link and pins bagged for me to take home. I did not buy the watch from Tourneau. I then asked what I owed them. I was told, 'no charge'. I tried to tip him but he would have none of it. I took his card and left. Nice place. Nice salesman. Good workmanship. A good day. I'll likely visit there again.
    Greg

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    Member Hayseed Brown's Avatar
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    Re: Nice experience at Tourneau

    Nice. Which Tourneau was it?

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    Re: Nice experience at Tourneau

    I've had similar experiences with Tourneau. Their service always seems to be very friendly & attentive.

    Now, if we could simply agree on price once in a while....
    bjjkk, Blaze0303 and altez like this.

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    Re: Nice experience at Tourneau

    Free is not in their vocabulary.
    Quote Originally Posted by Zeroedout View Post
    I've had similar experiences with Tourneau. Their service always seems to be very friendly & attentive.

    Now, if we could simply agree on price once in a while....

  6. #5
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    Confused Re: Nice experience at Tourneau

    Quote Originally Posted by Gregc View Post
    I called the Tourneau store to see if the watchmaker would size the stubborn bracelet on my Tag Aquaracer. The sales guy told me to stop in around 2 and the watch maker would do it before he left to eat at 3. I walked in just about 2 on the nose and was warmly greeted. The gentleman I spoke to on the phone looked over the watch and my wrist and took the watch into the back. I browsed the store for maybe 10 minutes at which time he returned with my resized bracelet, perfectly sized, and the removed link and pins bagged for me to take home. I did not buy the watch from Tourneau. I then asked what I owed them. I was told, 'no charge'. I tried to tip him but he would have none of it. I took his card and left. Nice place. Nice salesman. Good workmanship. A good day. I'll likely visit there again.
    Greg
    "Heavens to mergatroid"!

  7. #6
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    Re: Nice experience at Tourneau

    Long Island, Walt Whitman mall, Huntington, route 110.
    Quote Originally Posted by Hayseed Brown View Post
    Nice. Which Tourneau was it?

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    Re: Nice experience at Tourneau

    The folks at Tourneau in Dallas at the Galleria Mall are knowledgeable and very curteous. I have nothing but good things to say about them.

    Now the prices for their watches, particularly the pre-owned ones.....that's another story!
    drhr and Yarvis like this.
    Michael

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  9. #8
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    Quote Originally Posted by Watchbreath View Post
    Free is not in their vocabulary.
    Quote Originally Posted by Zeroedout View Post
    I've had similar experiences with Tourneau. Their service always seems to be very friendly & attentive.

    Now, if we could simply agree on price once in a while....
    Actually, at my local Tourneau, "free" is a staple of their vocabulary.

    "I can't discount the watch, but I can throw in a 'free' deployment clasp...or a 'free' year of warranty....".

    Lol, I love Tourneau and respect their salespeople....but their pricing policies sometimes give me fits.

  10. #9
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    Re: Nice experience at Tourneau

    Quote Originally Posted by Zeroedout View Post
    Actually, at my local Tourneau, "free" is a staple of their vocabulary.

    "I can't discount the watch, but I can throw in a 'free' deployment clasp...or a 'free' year of warranty....".

    Lol, I love Tourneau and respect their salespeople....but their pricing policies sometimes give me fits.
    If you pressure them they will also toss in a watch-winder.

  11. #10
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    Re: Nice experience at Tourneau

    Nice to hear a positive story about that place from time to time.

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