Possibly posted in the wrong thread earleier for enquiries, Ooops
I am new to this forum, some advice guidance please.
On Feb 14th of this year I purchased watch no. 41 out of 1975, the limited edition. On returning home I removed the watch from the box, was reading the instructions with the watch in my hand to set the time and the Tachymeter bezel just came right off in my finger tips!
Next day I returned it to the shop in Oman, I was told it will be sent for repair
Well I was not happy after paying the premium and having to wait for a brand new watch to be repaired.
I waited two weeks of smiles and it's being dealt with from the shop staff. I then demanded to speak to the customer services manager in Dubai. He said give him an hour and he'd call me back. To cut a long story short I now have watch 1342 out of 1975. I'm extremley happy with it, but it's a month after I paid for the original product....feel quite cheated
Rivoli the agent have been good - after kicking them for service. My questions:
1. Does this happen often with Omega watches? I had a seamaster automatc winding watch for 11 years no problems?
2. Is there a way of getting hold of Omega direct to complain? I did the web search, official site, and automated email crap...no number to call.
3. How does this work now, Omega produced 1975 of these beautiful watches, one has gone back with a big defect, should not happen right? Has anyone recived an official Omega reply for a similar situation?
Any advice or guidance appreciated.