I live in the US and bought a watch band from a European online vendor - ~$80. The package shipped and the tracking showed that 1 1/2 weeks ago the package was 'out for delivery'... but never delivered. I've opened an investigation with the post office as has the shipper. The US post office has been very unresponsive... sending emails claiming investigation pending, but ultimately not resolving. I'm not sure how much the package is insured for as it was shipped by the on-line vendor, vs. being arranged by myself.
As this drags out I'm not sure if I file a PayPal claim immediately?... the vendor is sort of distancing themselves implying they did their job. I think they are based in Germany, so not sure of vendor shipping laws there. Do I give the post office more time? Is it the vendor's or my job to work this search through the post office? I feel for the vendor, but feel for myself as well. What to do?