Philip Ashton watch company warning
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  1. #1
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    Philip Ashton watch company warning

    Now before I start I'd like to point out that I'm not vindictive in nature or have any affiliation with any watch company and only post this so others don't make the same mistake as I did.

    In July 2015 I was looking for a classic looking chronograph that didn't break the bank. After having a look in the usual places I decided to give kickstarter a look. I quickly found a project entitles 'Dayhatch II by Philip Ashton'. The watch looked great all the spiel seemed like it was from a pair of genuine watch enthusiasts.

    A few hours later I had purchased one. Un-boxing was done with excitement, a leather NATO was threaded with joy and so began 7 months of wearing the watch 2-3 times a week.....then the problems started. The minute hand reaching the 11 position and stopping and the chronograph mechanism grinding to a halt.

    I contacted Philip Ashton with confidence.
    Their reply ''battery'' (after 8 months?),
    my reply ''but the mechanism isn't right, can i send it in for you to have a look at?''
    Silence for 11 days. I reminded them of this on their various social media accounts
    ''we don't do refunds''
    my reply ''ok, but it still doesn't work. could I send it in the get sorted or a 70% refund because its not BNIB?''
    Silence for 16 days now.

    It's clear they have no intention of any after sales care and I would urge everyone to stay well clear of the 'company' and the individuals running the show. Thanks for reading and please bear this in mind.

  2. #2
    Member hoppes-no9's Avatar
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    Re: Philip Ashton watch company warning

    It's Kickstarter. Why did you expect customer service?
    OvrSteer likes this.

  3. #3
    Member the.watchdoc's Avatar
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    Re: Philip Ashton watch company warning

    Unfortunately true. Not saying that's how it should be, but that's how it ​is.

    Quote Originally Posted by hoppes-no9 View Post
    It's Kickstarter. Why did you expect customer service?
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  5. #4
    Member u2bdet's Avatar
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    Re: Philip Ashton watch company warning

    Quote Originally Posted by PhantomThief View Post
    Unfortunately true. Not saying that's how it should be, but that's how it ​is.
    Surprised they even responded to your e-mail

  6. #5
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    Re: Philip Ashton watch company warning

    I just expected more to be honest (with hindsight I don't know why!) They seem to still be selling which is why I thought I'd get it resolved. philipashton.co.uk/

  7. #6
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    Re: Philip Ashton watch company warning

    Let the buyer BEWARE????
    Sounds like!

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  8. #7
    Member Gunnar_917's Avatar
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    Re: Philip Ashton watch company warning

    Sorry to hear about your terrible experience.

    What was the damage on the watch if you don't mind me asking?

    Well I can't say I'm a fan of microbrand anything generally speaking. This cements why.

  9. #8
    Member Time On My Hands's Avatar
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    Re: Philip Ashton watch company warning

    You and the seller are both in the UK? Isn't there some kind of consumer law and agency you could contact?

    Example, here in Oz, everything sold new is warranted for 12 months, regardless of what sellers claim. Sellers may claim they don't refund for faulty products within the warranty period, or make other "store policy" gumpf. But their claims are not legal. I've had good results contacting the relevant government agency.

    Surely the UK has such a government body, and although you had an online transaction, it seems you and the seller are both based in the UK. (Cross-border would be difficult).

    Anyway, thanks for putting the warning out there.

  10. #9
    Member codeture's Avatar
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    Re: Philip Ashton watch company warning

    That's also why I am reluctant to buy from KS. Anyway it's a new company - expecting aftersales from them is difficult, they are still concentrating only to push sales (which I believe is also difficult given the market is so jam packed with various products)


  11. #10
    Member brandon\'s Avatar
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    Re: Philip Ashton watch company warning

    Sounds like you unfortunately may have been hatched.
    molarface likes this.
    "Oh, nice. So now we're quoting other people to sound deep." -alx007

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