I've seen some threads on this forum of members that were asking of the online creationwatches store. Here's a taste of my experience.
I ordered a black monster from creation watches and received the package in 2 days. Very fast shipping; to that point I was extremely satisfied with their service.
After unpacking the watch I found out that the seconds hand was getting stuck around the 30 seconds mark and that a little shake would let it get past that point, but the hand would get stuck again at the same location on it's next turn. I thought that possibly the watch needed to break in or something; It's now been a week and I've still got the same issue.
I should also specify that when the seconds hand gets stuck; the minutes and hours hands also stop. When it's stuck, if I unscrew the crown and pull it in the time set position; a faint movement of the crown will unstuck the seconds hand. This kinds a tell me that something it obstructing the internal mechanism. I am quite surprised that they didn't catch that before sending the watch out.
Anyhow, I wrote back to creation watches. Took them 2 days to answer back; Let's say they were a lot faster to reply back to my questions before I had spent the cash.
I even sent them a video of the watch displaying the issue; and the guy wrote back saying that I should hold the watch in the palm of my hand and tap the back of the watch to fix a second hand that runs too fast or too slow. Thing is, he had a video displaying that this was not the issue at all.
All to say that I am a bit disappointed so far with their customer service. They've got good prices, but if you get a defective watch you're in for a treat.
If anyone ever experience this kind of issue with a watch and is aware of a solution please don't hesitate to share. :)
I will share my experience with creationwatches.com as this unfolds; I'll post a video depicting the problem I have with the watch a little later tonight.