I listed a watch on eBay not too long ago and it sold for $2790. The buyer wasn't aware that eBay is now charging tax depending on which state you live in. I offered a refund to the buyer at his request.
We then began negotiating privately to save buyer on tax. Buyer reached out with an offer of $2600. I asked for $2630 - buyer was upset about the counter and went down to $2550.
After thinking about it - I agreed on the $2550.
I sent a paypal invoice with an accurate description, pictures and a service estimate from Rolex detailing the damage. Buyer pays.
Today I receive a message from buyer asking for a full refund because he wasn't aware of the damage at purchase - he just reviewed the attached estimate days later.
I offer to refund him a partial $100 to go towards repair as I was very transparent about everything and want the transaction to be pleasant.
He insists on a full refund.
I informed him that I will reach out to a previously interested buyer; if he is willing to purchase (mind you I would take a hit of about $150) - I will then refund him; if not he will need to go through paypal.
Am I wrong or right here as a seller?