Return "Held in Customs" in the UK
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Thread: Return "Held in Customs" in the UK

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  1. #1
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    Return "Held in Customs" in the UK

    I sent back 2 Chr. Ward watches from the US to the UK and as of 10/16 they have been Held in Customs at the Coventry Parcelforce, UK. Does anyone have any experience with this and know how to get them released?

  2. #2
    Member akasnowmaaan's Avatar
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    Re: Return "Held in Customs" in the UK

    Sometimes it takes a few weeks, that's all. Hard to predict sometimes.
    Nomos Zürich Weltzeit • Omega Speedmaster Pro • Sinn UX

  3. #3
    Member sticky's Avatar
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    Re: Return "Held in Customs" in the UK

    The Parcelfarce depot at Coventry handles a huge volume of mail and it's not uncommon for stuff to get held up there. I would give them a few more days and then if there was no movement contact Parcelforce to ask what was going on.

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  5. #4
    Member Longjean's Avatar
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    Re: Return "Held in Customs" in the UK

    If one lives in the UK and buys a watch(s) from a non EU country, Coventry is where they are held until the 20% vat due is paid in advance of delivery. When CW are billed and they point out that they sold the watches in the first place I would hope that the matter will be resolved.
    Last edited by Longjean; October 24th, 2016 at 20:13.
    sticky likes this.

  6. #5
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    Re: Return "Held in Customs" in the UK

    I can sympathise I have a watch sat in customs at present import forms needed to be lodged before the watch was ordered apparently due to its value, I have no idea when I will be able to get the watch.

  7. #6
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    Re: Return "Held in Customs" in the UK

    Quote Originally Posted by Longjean View Post
    If one lives in the UK and buys a watch(s) from a non EU country, Coventry is where they are held until the 20% vat due is paid in advance of delivery. When CW are billed and they point out that they sold the watches in the first place I would hope that the matter will be resolved.
    So it sounds like CW is getting notified of having to pay import duties and they need to clarify it with Parcelforce?

  8. #7
    Member Armchair's Avatar
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    Re: Return "Held in Customs" in the UK

    Quote Originally Posted by ppierce34 View Post
    So it sounds like CW is getting notified of having to pay import duties and they need to clarify it with Parcelforce?
    I think CW will have to pay the duty before the watches are released to them. They can then have the duty refunded by proving they are returns. At least, that's what I've had to do on a couple of watches returned from overseas.
    German: Junghans Meister Chronoscope | Nomos Tangente | Stowa Exima ETA & PUW 560
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  9. #8
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    Re: Return "Held in Customs" in the UK

    Declaringg it ''returning faulty merchandise to maker'' might have helped. Customs sends a letter to the addressee demanding duties, out of your hands now.

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