I was in Vegas last weekend and went to a lot of watch stores and boutiques with a friend who knows very little about watches but is looking to make his first purchase. The store Radiance in the Aria had a great sales person who was helpful and patient with my friend. Showed us a lot of pieces. We moved onto the Forum at Caesar's Palace and got great service and attention from the Hublot boutique and the neighboring store. Sales guy there was top notch. Showed us lots of pieces and answered a ton of questions for my friend. They had 1 new IWC aquatimer. We moved onto Tourneau and I was looking for the new Aquatimers. I asked a sales woman where the new Aquatimers were, and she led me to a case that had all of the previous models and no new ones. I asked her where the new models were and she said these are. I said, "no the new updated models." She said, "Oh the Basel models aren't out yet." I told her the store over there has 1 and she blabbered something and I said, "So the answer is 'We do not have the new Aquatimers yet.'" Her blatant dishonesty was frustrating. A little up front honesty would have been nice.
The worst experience was at the watch store in Wynn. They carry Frederique Constant, Patek, Breguet, Blancpain, Panerai, Carl F Bucherer, Tudor and maybe a few others. The sales person did not ask us if we needed any help. Did not ask us if we wanted to see any pieces. I told him I love that new CFB scuba dive watch, he said yeah we sell a lot of those. No inquiry if I wanted to see the piece at all. I moved on and I asked about the Patek watches. All he told us was how he sells a ton of Pateks, and he told us that people who stay here can afford the watches, and then he said, "These Tudors are a good price and are obtainable for a lot of people and that you could afford these." I said, "you have no clue what I can afford." He ignored my response. I bit my lip and we left.
I would like to contact the manager to let them know that he was the most arrogant person I have ever dealt with in sales. Watches or anything else.