Should the CUSTOMER wear GLOVES in a watch store?
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  1. #1
    Member Chronopolis's Avatar
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    Should the CUSTOMER wear GLOVES in a watch store?

    I stopped at a Seiko AD earlier tonight. Just a spur of the moment kinda thing after dinner.
    The sexist pig that I *might* be, I was a bit surprised by how knowledgeable the lady(!) behind the counter was about the different movements.

    She not only kindly showed me some of the more recent releases - including the "Cocktail" !! - she also gave me a copy of the new catalog!

    Anyhoo, she would put on her thin cotton gloves before every time she reached inside the cabinet to fetch a watch for me, so I felt a little self-conscious about handling them with my greasy fingers, especially the Anantas and the GS.
    So I politely declined to handle them.
    I know: customer is king. But I just couldn't do it, especially as I was NOT gonna buy a watch from her tonight.

    I am thinking of taking a pair of gloves with me next time, so I can handle them, then walk away with a clear conscience.
    Anybody else have this... this... "squeamishness"?

    PS: I am so going back to buy the Cocktail! Uh...real soon.
    Last edited by Chronopolis; December 7th, 2011 at 21:50. Reason: clarity
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  2. #2
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    Re: Wearing GLOVES to handle watches in a store?

    I just recently bought a very nice watch at a boutique when I was in Paris, and the girl that helped me put on gloves to handle the watches that interested me (I'll make an arrival thread when I have time). I thought it was very nice practice, and I certainly appreciated it. It was a bit weird not having gloves on myself, but I didn't have a problem with it.

  3. #3
    Moderator Public Forum John MS's Avatar
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    Re: Wearing GLOVES to handle watches in a store?

    I have seen a few watch sellers use gloves when handling watches and other jewelery. While it may reduce the time needed to polish watches I think it may be off-putting to some people who may ultimately just walk out the door.

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    Member Ray MacDonald's Avatar
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    Re: Wearing GLOVES to handle watches in a store?

    It wouldn't bother me. Respectful of the product, the customer, and others who may wish to view the watches I'd say.
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  6. #5
    Member Chronopolis's Avatar
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    Re: Wearing GLOVES to handle watches in a store?

    Sure, there is a side of me that thinks THAT is how the sales people should do things, not the customer.
    But, applying the Golden Rule, I thought it would not be a bad thing for ME to show some respect back - to the seller, but also to the maker, perhaps even to other customers (whoever they are), and ultimately to the object itself - since it is not yet mine to do with it as I please.

    It happened, so I got to thinking about it for the first time, is all.
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  7. #6
    Member blacksocom's Avatar
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    Re: Wearing GLOVES to handle watches in a store?

    we wear gloves to show watches at my job because we dont want our hands to smudge the finish when showing it to a guest, presentation is important.
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    Member Cybotron's Avatar
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    Re: Wearing GLOVES to handle watches in a store?

    It doesn't bother me. They just want to keep their products looking good at all times.
    Regards,

    Richard




  9. #8
    Member CitizenM's Avatar
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    I think it's a good practice. I cannot tell you how often a salesperson just sets a $5000 watch on the glass, not even gently, or knocks it over putting it in or taking it out of the case. The gloves thing would tell me, as a customer, that they really take care of the products behind the glass and I'm not going to end p finding hairline scratches all over it a week after I buy and look at it in the right light.
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  10. #9
    Member Chronopolis's Avatar
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    Re: Wearing GLOVES to handle watches in a store?

    I think I should change the title to "Should the customer wear gloves?"
    "Be thine own palace, or the world's thy jail." _ John Donne

  11. #10
    Member Spit161's Avatar
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    Re: Wearing GLOVES to handle watches in a store?

    I like to see the sales assistant wearing gloves - it shows respect for the product.
    I also think the customer should wear gloves as, yes, you are buying the product, but not the product you are handling at the time. That tends to be a display model thus you should also take due care to keep it in good condition for other customers, like yourself, who wish to look at, or purchase, it.

    cheers,
    Jake.
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