::Update at the bottom of this post::
This is a little long, and there are pictures at the bottom.
I posted this in my forum i frequent, but you guys could probably be a little more help, but i will just copy/paste my post. My main question for you guys is, do you know what kind of tool would have been used to replace this battery? any idea what could have made such a scratch? and any tips on how to handle this?
So i took one of my watches to get a battery replacement (i know, Automatic ftw) from Rogers Jewelers ($50... yeah i know). I would have done it myself but there is no visible way to open up the watch, nor did i want to mess up the watch then be stuck with it. Rogers also said the watch is gas sealed (which i cant seem to verify for Movado). So anyways i turn it in 3 weeks ago and just got a call that it came back in. I go pick it up at the store between classes/exam... they open 10 min late, so i pick it up... put it in my car and drive off. I get home, take it out of the bag and what do i see? i consistant circular scratch on the bezel
Little backround info on this watch, i have probably worn it a total of 7 times, and its it mint condition. So i call them and get the same guy who helped me (very nice at the time) convo goes a little something like this (and i was nice as well)
Me: The bezel on the watch has a circular scratch on the bezel around the face
Him: Well we didnt do it, im the watch so-and-so (though they send the watch away) Even if i send the watch to movado, they arent going to do anything about it, and you definatly arent getting a new watch. We have it marked here that there are some minor scratches on the bezel.**
Me: Im not looking for a new watch, the one i gave you guys was in perfect condition, i just want it to be in the same condition as what i gave to you guys, its a ::X $ amount:: watch, i just want it repaired.
Him: You dont have to tell me how much your watch costs, i know that info
Me: Could i just speak to a manager?
Him: I am the manager.
**I watched the girl that took care of me write out the slip and also had a copy, she did not write down any problems with the bezel, but they took both copies when i came in.... if i see they re-wrote that... i will flip
So i let him go and called Corp, and talked it over with them... i was highly impressed, very nice, relaxed and funny. They told me that guy isnt the manager they have listed, and we talked for a couple min then they put me on hold. I get a call from the other line but i dont click over cause im on hold. Corp tells me they will take care of everything and get it fixed. So i thank her and hang up... check my voicemail and its the "manager" from earlier telling me to bring it back in and they will take care of it, and that he will be there til 9.
Here are the pictures:
**there are no scratches anywhere else on the watch/face, its just dusty/dirty**
Lit up so you can see it better... Its practically between every hour mark
The condition of the watch when i turned it in weeks ago...
If for some reason the pictures cant be hosted to this website, here are the links in order:
And an update:
So corp told me to go back and ask for my guy to take it and get it fixed, i told them i really didnt want to deal with his attitude again and they said "Dont worry, he wont give you any now"
So i took it in, he got up and came to me... wasnt crazy.... but certainly wasnt nice (wasnt expecting it though). He looked at the watch for a couple min and some something like "well we can send it in and hope they can fix it", and wrote on the slip "Customer states bezel was scratched". I saw the old original copy and carbon copy of the previous slip and asked if i could have a photocopy of my old copy i signed... he looked at me and simply said "no". I just sorta thought "screw it" took the new slip and left.
Now im not sure if they are going to order a new bezel (if they can) from movado and just replace it, because i just dont see how they can paint it to match factory.. but if they can... fine. This time when i go in a couple weeks down the road im going to slip my digital camera in my pocket, if it looks like crap still, im going to take a couple pictures there to document its progress and simply refuse to sign for it.
While im a little ticked off at what is going on... i cant stress how awesome their Corp Rep has been in taking care of the situation, if it wasnt for them i would be enraged. But im not sure what to expect when i get it back
So i get a voicemail from Damian (the evil guy) saying that there is no way they caused it and he spoke to the repair people and they said they dont even touch the bezel/face, and if i want it fixed it will cost me $150+
Im so angry right now i dont even know where to start.
I called corp and corp said the repair place said they have a picture of the watch the day it got to them and it is showing the same scratches. This is beyond stupid, they have told me a million different things. They are now just blatently lying (not Corp, but the repair shop and the "manager").
I called Movado and they were incredibly nice, telling me there is no proper way to open that up besides clamping it onto a special device, and if i cant get this resolved through Rogers to call Movado again.