Thumbs up to a chain store counter staff
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  1. #1
    Ball Watch, Bremont and Longines moderator samanator's Avatar
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    Thumbs up to a chain store counter staff

    Last week my wife and I stopped into Mayors in the Boca Raton Mall to check out their Rolex inventory. I was wearing my GO Seventies and to my surprise three of the counter staff asked if they could see it and knew what it was. I was also impressed with the knowledge of the brands that they had on hand and that their watch specialist actually were very well trained. Since there are many Brand Boutiques in that mall including the first UN one it seems that they have really upped their game. I hope this trend continues.

    Given what we generally hear about stores I wanted to give a call out to those that are doing it right. I'll add Toppers to this list since I have always had a good experience there.

    Let's call out others that are doing it right?
    Last edited by samanator; December 26th, 2012 at 17:43.
    Michael
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    My wife buys dogs and I buy watches and to date I have never stepped in watch poop!

  2. #2
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    Re: Thumbs up to a chain store counter staff

    Not the usual read around here.

  3. #3
    Member mpalmer's Avatar
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    Re: Thumbs up to a chain store counter staff

    This is certainly the opposite of the story we often read around here where the staff has never heard of watchmaking royalty, spouts off misinformation right and left, and cannot answer simple questions about what they sell. It is great to hear that others are having positive experiences with those who are knowledgeable and helpful. This probably happens far more frequently than we believe simply because people do not take the time to share their positive experiences like you did.
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  5. #4
    Member locolockman's Avatar
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    Re: Thumbs up to a chain store counter staff

    There is a local Jeweler (Wahl) in Des Plaines Illinois that is a Rolex dealer. On occasion I have worn my other watches in to them. They immediately recognized my JLC and asked to see it. They all commented on how much they liked it. The salesman had never seen an Enicar watch before, but I had him do a light polish on mine. When I came back to pick it up it looked brand new and the salesman had researched it and knew more about it than I did. They are true watch enthusiasts. I'm sure there are similar stores in quite a few communities. I'm glad they are in my community.
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  6. #5
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    Re: Thumbs up to a chain store counter staff

    The closest timepiece dealer (who carries, Breitling, Montblanc, Rolex, ALS, Franck Muller, GP, and AP!) have been reasonably interested in timepieces, but not super knowledgeable... Or maybe they're trying to butter me up.

    I find asking about in-house movements quickly separates the knowledgeable from the not from the liars.

  7. #6
    Member RBrylawski's Avatar
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    Re: Thumbs up to a chain store counter staff

    Our local Mayor's in Tampa has a very knowledgeable staff, especially as it relates to Rolex. It's their top seller and they stock just about every Rolex made. They have a Rolex expert on staff who truly knows the line well. They don't offer much of a discount, but at least they know what they're selling, which is a positive in my book!

    Now, just around the corner from that Mayors is a boutique that sells some great brands. They have Glaschutte Original, Ball, Breitling, Cuervo Y Sobrinos and Ulyses Nardin, just to name a few. They have an extensive selection and I usually stop by when I'm wandering around the mall. I often laugh at the lack of knowledge by the sales staff. I've heard them say intelligent things like, "oh it's pretty, you should buy one" or "it's made in Switzerland, so you know it's great" as their sales pitch. The last time I was there a customer asked about the movement in one of the Ball's and the salesperson couldn't offer anything about it. So I did. I think I sold a Ball!
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  8. #7
    Member akit110's Avatar
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    Thumbs up to a chain store counter staff

    I had a great experience with Govberg in Philadelphia in June. Now granted I was accompanied by two attractive and chatty European female colleagues, but the guy there (i think one of the owners) was very knowledgeable. We only bought a strap but he seemed in no rush and seemed to enjoy talking about watches. What I like best about him - though he was selling high priced luxury watches, he just came across as a regular guy who knew his business. Compared to my experience in some NYC stores who would often dismiss you if you didn't seem poised to buy at that moment or if your appearance didn't scream 'money' to them, it was a refreshing change.

    Another person like that who I used to visit in NYC in the 90s regularly is Arthur Sogno. He used to have a Rolex AD of the same name at Rockefeller Center but eventually moved to a suite set-up in a high rise (almost like a doctor's office) on 5th Avenue. He loved to talk shop. And it ws great to hear an insider's perspective on Rolex through the decades (like how difficult it used to be to unload Daytonas back in the 70s).
    Last edited by akit110; December 27th, 2012 at 05:51.
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  9. #8
    Member Will_f's Avatar
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    Thumbs up to a chain store counter staff

    I found the Barron and Leeds stores on Maui to be very informed on Rolexes with a nice selection of interesting models. Didn't know much about other brands though.


    Will
    Owner of a bunch of cool watches.


  10. #9
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    Re: Thumbs up to a chain store counter staff

    In the spirit of the holidays, I thought this deserved a bump to the top. As mentioned, Mayors has top-notch Rolex sales staff; forum sponsor Topper shines; and there's been plenty of good things said about Govberg. It's a shame that a post offering kudos for great service gets only a half-dozen replies, while a rant gets 10 pages in less than 24 hrs. Thanks for offering a post of good cheer!

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