Timeless Luxury watches....?
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  1. #1
    Member stbob's Avatar
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    Timeless Luxury watches....?

    Anyone here have any experience buying from Timeless Luxury Watches? I placed a pre-order for a watch, Timeless accepted my deposit but doesn't reply with any emails containing follow up info, like when to expect watch to become available or a simple order confirmation. I tried calling but got answering machine. Will be canceling order asap. Any delays getting refunded and i'll be forced to dispute charge with my cc company...

  2. #2
    Member Vicious49's Avatar
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    Re: Timeless Luxury watches....?

    Timeless are as legit as they come. I've called there probably a dozen times. They don't have a voicemail. Did you wait for the phone to start ringing? If they are busy, they may not necessarily answer but when I call back an hour later I've always been able to talk to a person.
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  3. #3
    Member Time4Playnow's Avatar
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    Re: Timeless Luxury watches....?

    Seem to me OP that you jumped the gun a bit on cancelling the order. AFAIK Timeless Luxury Watches is one of the sponsors of this forum. So, you needn't worry about their trustworthiness.
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  5. #4
    Member gmads's Avatar
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    Re: Timeless Luxury watches....?

    They’re closed on Mondays if you tried to call today.
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  6. #5
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    Re: Timeless Luxury watches....?

    Quote Originally Posted by stbob View Post
    Anyone here have any experience buying from Timeless Luxury Watches? I placed a pre-order for a watch, Timeless accepted my deposit but doesn't reply with any emails containing follow up info, like when to expect watch to become available or a simple order confirmation. I tried calling but got answering machine. Will be canceling order asap. Any delays getting refunded and i'll be forced to dispute charge with my cc company...
    They are closed Monday and probably had skeleton crew, if not closed, for US holiday weekend.
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  7. #6
    Member Chris Stark's Avatar
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    Re: Timeless Luxury watches....?

    Yes, they are legit and a sponsor here on WUS. Please note the header.
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  8. #7
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    Re: Timeless Luxury watches....?

    I've bought a couple 3 watches from TimeLess in the past and all those transactions/interactions were superb . . . that said, like you (in a sense), I emailed about a pre-order watch and nobody responded. When I called to inquire about that (maybe 3 and a half weeks ago), I was told someone would get back to me but nothing yet, take it fwiw. . . .
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  9. #8
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    Re: Timeless Luxury watches....?

    Were you expecting an instantaneous stream of follow-ups and status updates every step of the way? Be patient. Timeless is a legit retailer.

  10. #9
    Member Quartersawn's Avatar
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    Re: Timeless Luxury watches....?

    Timeless is legit, they have a B&M store in north Texas. During Baselworld in 2016 I was having an awful time finding an AD who knew anything about or would order me the CK2998 LE. I sent Timeless an email and received a response that I could buy one at MSRP and that there was no tax for out of state sales. I replied via email that I was in Texas and asked for a total price for the watch including tax and never received a response. I don't know if my email got lost in the shuffle or they just assumed I would not pay retail plus tax (which I would have) and so they didn't bother to respond. Regardless of the reason I found it an annoying experience.

  11. #10
    Member Vicious49's Avatar
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    Re: Timeless Luxury watches....?

    I lied. I've probably called there about 4 dozen times.

    It does sometimes take a few tries to get stuff sorted out. Sales I've gotten taken care of in a single call. But other stuff will take me 2-3 tries sometimes. I know Dans been hiring more staff recently but I do think they get busy at the store and forget to follow up sometimes.

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