Thank you for purchasing the Tissel watch.
Sorry. Tisell 40mm pilot watch has a waterproof problem in the crown.
If the 40mm pilot arrives to you. please refuse to accept.
If your watch returns and arrives in Korea,
I will replace it with a new watch and ship it to you again.
Do not worry. If you pay the return fee, I will pay you a return fee.
I am sorry for your inconvenience.
Thank you in advance for your cooperation.
Ok - disappointing. But I appreciated they giving me a heads up. What's unacceptable whatever is what follows. I was concerned about the delay in the return shipping so I asked for a refund, and they said they will do that "as soon s the watch arrive in korea."
So I asked what happened if it doesnt? They said "don't worry, we will give you refund as soon as watch arrive in korea"
Starting to sound like broken record. So then I asked "can you just refund me now?" - they replied and said "we will try to trace, and send refund as soon as your watch PROVES to be on its way to korea."
OK good. progress. On July 12 ( almost 3 weeks after returned shipment ) the tracking number is finally updated, the package is still stuck in US on its way back. I asked them for the refund again, and they said "WHEN YOUR WATCH ARRIVE IN KOREA."
Which brings us back to today.
I feel like I have been more than patient in working with them. But this is rather unacceptable, in my humble opinion. So there you have it!