Update: Re-introducing my Montblanc Twinfly Flyback Chronograph
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Thread: Update: Re-introducing my Montblanc Twinfly Flyback Chronograph

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  1. #1
    Member Doboji's Avatar
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    Update: Re-introducing my Montblanc Twinfly Flyback Chronograph

    **FINAL UPDATE**

    She has returned to me... perfect in every way. As I said below Montblanc did the repair completely free of charge, AND included a 12 month extended warranty on top. They definitely stepped up and did the right thing and did it quickly... I mean 2 and a half week turn-around is pretty dang impressive in my book.

    Meanwhile I also spoke to Jomashop today, who were thrilled to hear things came to a successful completion. We had a long talk, where they asked for more feedback about my experience. They feel (correctly I think) that they screwed things up by being so militant in expressing their return policy, rather than treating me as a customer who needed help, and effectively scared me away from letting them handle the servicing. They actually brought the guy who I was so unhappy with into the conversation, and went over how they were looking to make sure this kind of thing NEVER happens again. The guy was also honest enough with me to tell me he was relieved that Montblanc stepped up, because he and his staff had already figured they were going to have to shell out a decent sum for the repair.

    I couldn't be happier with either Jomashop or Montblanc... highly recommend both.

    So without further ado... here's some pics of my baby. I've never used the term "grail" well here... but this watch... wow... just yum yum yum. I mean everything from the way it fits on the wrist... the precision feel of the mechanicals... the way the dial looks in different lighting... the function of the complications... JUST WOW. This is without question(in my opinion) the finest timepiece I've handled... and it's MINE.

    SO SO happy right now!






    **FINAL UPDATE**

    I know some folks might be interested in hearing what happened with my Twinfly that I bought from Jomashop that had the Chronograph reset issue.

    That thread is now locked... but can be found here:

    https://forums.watchuseek.com/f2/why-...tml?highlight=

    I just heard from Montblanc today, and it looks like EVERYONE has stepped up in every way possible. Montblanc is repairing the watch for no charge. They estimate I will have it back within 2 weeks.

    I'm now impressed and happy with both Montblanc and Jomashop, and am looking forward to having my watch back on my wrist in full working order soon.

    *Big sigh of relief*

    -Max
    Last edited by Doboji; January 10th, 2013 at 22:13.

    Collection:
    RGM 801A - Montblanc Twinfly Flyback Chronograph -
    Omega AquaTerra GMT - 1972 Heuer Autavia Viceroy - Ball Engineer Master II Diver World Time
    JeanRichard Terrascope - Longines Legend Diver(Date) - Luminox 6250 - Hamilton Intra-Matic(42mm) - Magrette Moana Pacific Professional - Oris XXL Pointer Day

    Intagram: @dobowatches



  2. #2
    Member Mr. Panerai's Avatar
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    Re: My Montblanc Twinfly Update

    Wow, thats a great turn of events. Glad to hear everything worked out. Jomashop is sure to have a lot more potential customers again (They probably saw your thread and decided they had to take action to save their business :P).
    Doboji likes this.

  3. #3
    Member Synequano's Avatar
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    Re: My Montblanc Twinfly Update

    Nice,may check joma next time I want to buy a watch,too bad they don't ship international

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  5. #4
    Member wuyeah's Avatar
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    Re: My Montblanc Twinfly Update

    Good to note and you still saved a buck or two.

  6. #5
    Member GETS's Avatar
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    Re: My Montblanc Twinfly Update

    A happy ending.

    Something that reminds me of Thailand. Ahhhhhhh
    Current Collection
    Patek Philippe World Time Chronograph 5930G-001
    Patek Philippe Annual Calendar 5135G
    Patek Philippe Aquanaut 5167a-001
    Patek Philippe Calatrava 5196P
    A Lange & Sohne Datograph
    Breguet La Tradition - 7037BB/11/9V6
    Breguet Type XXI Transatlantique Flyback
    Audemars Piguet Royal Oak -15300
    Jaeger LeCoultre Grande Reverso Ultra Thin Duoface
    Breitling Navitimer 46
    Breitling Transocean Chronograph B01 Ltd Edition
    Rolex Submariner No Date - 114060
    Zenith El Primero 30.0240.410
    Panerai Luminor PAM 241
    IWC Portuguese Chronograph
    Omega Speedmaster (Sapphire Sandwich)
    Omega Seamaster Aqua Terra GMT 43
    Omega Seamaster Planet Ocean
    Longines Column Wheel Single Push-Piece Chronograph 180th Anniversary Ltd Edition
    Longines Master Retrograde Seconds
    Tudor Heritage Black Bay 79220R Leather
    Meistersinger Salthora Jumping Hours - SH908
    Tag Heuer Monaco Calibre 11
    Tag Heuer Aquaracer Two Tone Quartz

  7. #6
    Member wuyeah's Avatar
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    Re: My Montblanc Twinfly Update

    Quote Originally Posted by GETS View Post
    A happy ending.

    Something that reminds me of Thailand. Ahhhhhhh
    O_O||

    Lee Jones Jnr likes this.

  8. #7
    Member jt67's Avatar
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    Re: My Montblanc Twinfly Update

    Congratulations, you must feel very relieved and happy with the outcome. It is very reassuring to know Jomashop can provide this level of CS, and as others have mentioned on this thread, sharing your experience on the forum may have ultimately won them a lot of future business.
    Doboji likes this.

  9. #8
    Member Nishant's Avatar
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    Re: My Montblanc Twinfly Update

    Good to hear ... A great New Year's gift to you IMO.
    Doboji likes this.
    When a guy takes off his coat, he's not going to fight. When a guy takes off his wristwatch, watch out! - Al McGuire

  10. #9
    Member omega1234's Avatar
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    Re: My Montblanc Twinfly Update

    Good to hear, I'm starting to become a bigger fan of Montblanc.
    Doboji likes this.
    Collection:
    Vacheron Constantin Overseas
    JLC Deep Sea Chrono
    Breguet Marine Grande Date
    Tudor Black Bay Black
    Omega Speedmaster 3570.50


  11. #10
    Member RBrylawski's Avatar
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    Re: My Montblanc Twinfly Update

    That's freakin' fantastic Max!! I know Joma was willing to pay Montblanc to fix the watch. That was very nice of them. But to hear that Montblanc is going to fix it without charge, when you didn't purchase AD, just demonstrates what a terrific and customer service focused brand they are. From my perch, everytime I go into the MB Store near me, they are beyond accommodating and even when they saw I was wearing a MB Star GMT Chrono, which I didn't purchase from them, they have gone out of their way to compliment my great taste.

    Again, so glad to hear this has a really happy ending. I know you'll be so happy when you FINALLY get to wear that fabulous watch in the real!
    Doboji likes this.
    I am no longer active on WUS. If you would like to contact me, please feel free to email me: rbrylaw fifty five at yahoo


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