Hi - was hoping someone could help me out with my situation.
I recently bought a watch online a couple of weeks back and it seems to have stopped running and the rotor no longer works. It has a warranty card that is valid till 2018 and luckily for me, I work 10 minutes away from a Swatch Service Center.
The question I have is should I tell them that the watch was a gift, or that I bought it myself? Or should I tell them I bought it online. The reason I am asking is it is stated in the warranty booklet they will not fix anything that is caused by neglect from the owner. I actually haven't even worn the watch yet, waiting till Christmas time, so I have definitely not mistreated it. However, I am worried if I say I bought it online, they may claim that the last person could have mistreated it which is why I wondering if I'm better off saying I bought it or it was a gift.
Was hoping someone who ran into this situation before could help me out. I have never experienced this.