Theres always been a few aspects of the watch industry that I've found frustrating. At the risk of this being interpreted wrong here's a few points I've been mulling over in my head for a long time. Sort of a list (in no particular order of importance) of those things and/or what advice I'd give if some industry executive actually ever asked me for my thoughts.
1) I want every measurable & notable spec readily available online! Don't tell me the diameter but make me search far & wide on external sites for the thickness, lug-to-lug, domed vs flat crystal, etc, etc, etc.
2) While we're on the topic of manufacturers' sites... Give us ample photographs of every reference from as many angles as possible! A single, solid model render from your CAD program of choice is unacceptable!
3) A logical, human readable, reference numbering scheme would be appreciated by your potential customers.
4) Unless you're certain of your status as a trend setter (eg. Rolex, who could make nearly any design choice they want & people will fall over themselves to compliment it) LISTEN to feedback from enthusiasts and at least consider adopting suggestions (eg. maybe your design guy is actually "wrong" and by shrinking that Arabic font by some imperceptible amount so that it's not cut off by a complication may look better and sell better!).
5) Experiment with distribution models. It's a changing world, maybe sticking to a purely exclusive AD model isn't the most effective for particular brands.
6) Follow Seiko's lead on how to properly lume a watch. If there's going to be lume, at least make it functional.
6b) Fire everyone involved in the design of a watch if they lume the markers but not the hands.
7) Spend some extra time on your clasp and/or bracelet design! You could literally spend a little more engineering hours on the clasp one single time and benefit across all your watches for years & years. Everyone has had/has a watch with a clasp/bracelet that damn near ruins the experience and many also have that special watch that is a joy all day in the comfort department. Spend the time/money, just once, to be the latter.
8) There can never be too much outreach/focus on bringing in new people to the idea of using a wristwatch these days. Whether it's through marketing and/or product lines geared for this, the success of the industry will need this more & more in this day & age.
...Well that's my advice and what "grinds my gears" about the state of watches. Anyone care to play along and share theirs? Or comment.