Let's say, hypothetically, you ordered a rubber strap that was specifically made for your watch, and when you started fitting it you had the hardest time in the world getting it on , no matter how many methods you tried, and in the process the Spring Bar popped up out the top and scraped up both sides of the inner top part of the lugs.
Then let's say you contacted the strap company to confirm that it was the correct model strap and they told you that all of the straps fit all the Rolexes, even though the cases are not exactly the same on all of the watches, and even though their website has different order forms for the different model watches.
After they recommend that you take it to a professional, let's say, hypothetically, you take it to a Rolex dealer with a watchmaker and five minutes after you give it to them they come back with the watch still on the metal bracelet and say that the strap doesn't fit the watch, that the holes are a few millimeters away on the strap from the lug holes.
Then let's say you communicated with the owner of the strap company who'll take the strap back no problem and even cover return shipping, which is not part of the normal return policy, but you are now left with the watch that has scratches on the lugs that only exist because the strap that you were sold was not a precise fit for the model watch you have even though the website claims that it is.
How would you move forward with that?
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