I need some advice.
Last year, I bought an expensive automatic Swiss made watch for my wife (expensive by my books because it cost more than US$8000). It was supposed to be a limited run chronograph. Within months, the date function stopped working, i.e. the hour hand can rotate for 48 hours but the date doesn't change.
I complained to the manufacturer and initially, they offered to replace the entire movement for me. I refused since I felt it will reduce the value of the watch. Subsequently, they replaced it with a similar watch (just different serial number).
Now, less than a year later, the same problem arises. The date doesn't advance. When I wrote in, they offered to take a look to identify the problem. I agreed, subject to the condition that they do not replace any parts without letting me know. however, they did not reply to my emails.
I could bring it back to the dealer who sold the watch to me, but I'm not sure that will solve my problem. Is there a Consumer's assocation in Switzerland that I can write to?
Any advice will be appreciated. Thanks