Anyone have an email address for somebody in customer support at Omega?
Like Tree3Likes
  • 1 Post By Aliosa_007
  • 1 Post By urbino
  • 1 Post By Omega_JB

Thread: Anyone have an email address for somebody in customer support at Omega?

Results 1 to 7 of 7
  1. #1
    Member urbino's Avatar
    Join Date
    Jun 2015
    Posts
    476

    Anyone have an email address for somebody in customer support at Omega?

    Hey, guys. I recently bought a strap from Omega's online store, and while the strap is great, the process was . . . not.

    I've tried finding an email address on their site, and came up empty. I've tried using their Contact Us form. I've tried replying to emails I received during the process. I'm getting radio silence from all these channels (which is part of the problem).

    Anybody have an email address that somebody there reads?

    Thanks!
    Casio / C.Ward / Grand Seiko / Hamilton / Junghans / Laco / Nomos / Omega / Panerai / Rolex / Sinn / Timex / Tudor

  2. #2
    Member
    Join Date
    Dec 2017
    Posts
    90

    Re: Anyone have an email address for somebody in customer support at Omega?

    Is there a customer service number you can call? If you can get a hold of someone I am sure you can ask to get their work email to stay in contact.

  3. #3
    Member Aliosa_007's Avatar
    Join Date
    Feb 2015
    Location
    The Netherlands
    Posts
    947

    Re: Anyone have an email address for somebody in customer support at Omega?

    My experience is that it takes at least 2 weeks for them to respond to the Contact Us requests and unfortunately the responses are as useless as they get. I was lucky to be able to email someone I had met in person at an OB in CH for an issue last year, I can't imagine solving anything through the contact methods that Omega normally allows.

    The best course of action in your case is probably to call (telephone) the nearest Omega Boutique and try to actually speak with someone. Once you do get through I found them to be quite helpful.
    urbino likes this.
    Removing the Sent from my xPhone using Tapatalk spam from your signature is really easy. Please take a moment to do it.
    ---


  4. Remove Advertisements
    WatchUSeek.com
    Advertisements
     

  5. #4
    Member urbino's Avatar
    Join Date
    Jun 2015
    Posts
    476

    Re: Anyone have an email address for somebody in customer support at Omega?

    Quote Originally Posted by Gray_Panther View Post
    Is there a customer service number you can call? If you can get a hold of someone I am sure you can ask to get their work email to stay in contact.
    There is, but it's only good during normal business hours, which makes it pretty inconvenient for me, as I stay darn busy during those. I was hoping to avoid that medium.
    Casio / C.Ward / Grand Seiko / Hamilton / Junghans / Laco / Nomos / Omega / Panerai / Rolex / Sinn / Timex / Tudor

  6. #5
    Member urbino's Avatar
    Join Date
    Jun 2015
    Posts
    476

    Re: Anyone have an email address for somebody in customer support at Omega?

    Quote Originally Posted by Aliosa_007 View Post
    My experience is that it takes at least 2 weeks for them to respond to the Contact Us requests and unfortunately the responses are as useless as they get. I was lucky to be able to email someone I had met in person at an OB in CH for an issue last year, I can't imagine solving anything through the contact methods that Omega normally allows.

    The best course of action in your case is probably to call (telephone) the nearest Omega Boutique and try to actually speak with someone. Once you do get through I found them to be quite helpful.
    Hm, the phone may be my only option, then. Darn. Thanks, Aliosa.
    Casio / C.Ward / Grand Seiko / Hamilton / Junghans / Laco / Nomos / Omega / Panerai / Rolex / Sinn / Timex / Tudor

  7. #6
    Member urbino's Avatar
    Join Date
    Jun 2015
    Posts
    476

    Re: Anyone have an email address for somebody in customer support at Omega?

    Nobody should be doing business online and making it this difficult to contact them.
    Aliosa_007 likes this.
    Casio / C.Ward / Grand Seiko / Hamilton / Junghans / Laco / Nomos / Omega / Panerai / Rolex / Sinn / Timex / Tudor

  8. #7
    Member
    Join Date
    Apr 2019
    Location
    Northern Virginia
    Posts
    6

    Re: Anyone have an email address for somebody in customer support at Omega?

    Not sure if you're on Twitter but you could always tweet @omegawatches let them know you have a problem and see if they can assist.

    Sent from my SM-N960U using Tapatalk
    urbino likes this.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

    Similar Threads

    1. Does anyone have a mailing address for Deep Blue?
      By RFCII in forum Dive watches
      Replies: 4
      Last Post: October 4th, 2018, 05:00
    2. Replies: 3
      Last Post: April 27th, 2012, 18:12
    3. Anyone have a dive strap for the Rasmus?
      By aikiman44 in forum WTB - Wanted to Buy
      Replies: 0
      Last Post: March 6th, 2008, 03:49
    4. Does anyone have a spare hand for a 31659
      By watchwombat in forum Russian watches
      Replies: 10
      Last Post: October 17th, 2006, 17:49
    5. Replies: 2
      Last Post: October 2nd, 2006, 14:37

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •