At first I wrote that I had a fine experience with Joma Shop, but I have erased that post and am writing this.
two days after I received a new Speedmaster I noticed the underneath one of the lugs was scratched.
At first I was just so happy about the condition of the remaining of the watch, since in the past I have purchased new speedmasters that had serious problems..sticky Tach second hands...mis-alligned tach dials, stopping stuttering movements, etc...
After a couple more days of obsessing wit a magnifying glass, I contacted Joma.
The Customer Service girl said "I asked the warehouse. The watch was new, you scratched it."
And that was it. No more replies
What the F?
I supposed their reaction was perfectly logical, how do I prove this?
But SOMEONE THERE COMMITTED THIS DAMAGE.....I paid for it and have been blamed. I have this dreaded feeling of powerlessness.
Not sure I want to make a federal case out of a scratch, but I am pissed about this. The scratch is one that I wouldn't even care about if I had made it, but someone else did IT and then sold me the watch as new. My main concern it that if I send it back now, maybe they will send me one that has actual problems...better the devil you know.
I am stuck thinking about the scratch, I wish I had never discovered it. I wish i had been the one to make the scratch, then I wouldn't even be writing this.
I think I will try to convince myself that I did it and accept it. Again to return it and get something that doesn't work would be a nightmare. But I can live and learn.
I know, I know, you will say "that's ridiculous, just send it back, or shut up etc etc."
But I imagine they have a big bin of crap.... to cycle through to the trouble makers.
Beware Joma Shop, and search search search the watch before you wear it, but Guess What? Even if I never wore it, they would have said the same thing, right? What else would they say?
I would not purchase from them again unless I knew someone there that would check the watch for me before it shipped. And I may ship it back and charge back my card. I don't know, what do you guys think?