First experience with Omega UK for servicing...

Thread: First experience with Omega UK for servicing...

Results 1 to 6 of 6
  1. #1
    Member
    Join Date
    May 2014
    Posts
    12

    First experience with Omega UK for servicing...

    ...and it's not been great.

    My 2014 Speedy Pro started to run about 30 seconds a day slow and my local Omega boutique advised that it would need servicing. It was sent off to Omega at early in January with an estimated return of six to eight weeks. I had a call this week to say it had arrived back at the boutique.

    When I went to collect it the hand on the 30 minute sub-dial didn't look quite right. Under a loupe it was indeed misaligned slightly. Only option is to send it back to Omega and have been advised that it may be away as long as another four weeks.

    I know things occasionally go wrong and the Omega boutique have offered a discount on the service costs to compensate but it's a bit disappointing that Omega UK allowed the watch to be returned like this and also that the boutique, who claim they check all watches on return from service, also didn't spot it.

    I love the watch, but first experience with servicing hasn't been wonderful.
    Last edited by techwatcher; 1 Day Ago at 17:28. Reason: Spelling!

  2. #2
    Member
    Join Date
    Oct 2018
    Posts
    169

    Re: First experience with Omega UK for servicing...

    My Seamaster has gone away for a service and I was torn between sending it to omega directly or taking it to my closest Omega authorised service centre.

    I ended up going to the authorised service centre since they offer the full omega warranty and are fully endorsed and certified by omega.

    I'll report back on my experience when I get the watch back!

    Sorry to hear you had a bad experience :(



    Sent from my SM-G965F using Tapatalk

  3. #3
    Member bounce's Avatar
    Join Date
    May 2010
    Posts
    40

    Re: First experience with Omega UK for servicing...

    Not good at all, at least they are going to sort it & give you a discount.

  4. Remove Advertisements
    WatchUSeek.com
    Advertisements
     

  5. #4
    Member adg31's Avatar
    Join Date
    Dec 2010
    Location
    Leicestershire
    Posts
    772

    Re: First experience with Omega UK for servicing...

    I’m sorry to hear about your experience; if it’s any help I’ve always found them to be exemplary so I’m sure that they’ll get it sorted out for you


    Sent from my iPhone using Tapatalk

  6. #5
    Member NMGE17's Avatar
    Join Date
    Feb 2006
    Location
    Walthamstow, East edge of London
    Posts
    9,071

    Re: First experience with Omega UK for servicing...

    Sorry to hear, hope it gets sorted out to your satisfaction.

    Nigel

  7. #6
    Member thx67's Avatar
    Join Date
    Jul 2007
    Posts
    2,307

    Re: First experience with Omega UK for servicing...

    I think/hope you probably got unlucky. Ive had one average experience but mostly good. In one case fantastic so I think they would get my vote in general. You could also try a gentle complaint to their customer care when you get the watch back. You might get a couple of freebies as well as the discount. Best of luck resolving it.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •