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  1. #11
    Member whoischich's Avatar
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    Re: Has anyone had their Omega go in for an overhaul?

    Pretty much any time you send an Omega in to their service department, they will swap out anything that looks remotely worn and return your watch lightly repolished and in perfect condition. I've had a couple of POs done and it's honestly like getting a new watch back. You'll even get all the replaced bits (cogs, gears, watch springs, hands etc) back in a plastic bag, along with a list of work done. Sure, they're more expensive than a local watchmaker, but all the replacement parts are included in the cost of the service (within reason). Totally worth it in my opinion.

  2. #12
    Member Lee_K's Avatar
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    Re: Has anyone had their Omega go in for an overhaul?

    I had my 2500 series Planet Ocean XL serviced by Omega earlier this year. They polished the case, serviced the movement (it was losing 15 seconds a day), replaced all gaskets, both crowns, a couple of gears, the hands, and some screws. They left the aluminum bezel insert alone but wanted to replace the crystal because of rub marks in the external AR coating, which I declined. Cost was $650 plus tax, and was gone for three months. The polishing made the watch look nearly brand new.

    It quit working two weeks after I got it back with the hands binding near midnight. Back to Omega it went for another month to have it repaired under their two-year service warranty.

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    I was so disappointed with the experience that I sold the watch the day I got it back for the second time. In retrospect, I should have just chalked it up to “stuff happens” and moved on. I tried to console my sorrows with several Seiko divers (SKX007, Sumo, SBDC077 Green Sea, Tuna) but still missed the Planet Ocean, which is my dream diver watch. Six months later, I sold all the Seikos and bought a gently-used 8500 series PO. I am happier now.

    Will I send my Omega into the mothership for service again? I think probably so, as it did come out looking great and to be fair, they fixed the hands binding issue at no cost to me. I had lost faith in that particular 2500 PO, and have higher hopes with the 8500 PO I have now.

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    Last edited by Lee_K; 2 Weeks Ago at 17:01.
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  3. #13
    Member anonymousmoose's Avatar
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    Re: Has anyone had their Omega go in for an overhaul?

    Quote Originally Posted by Lee_K View Post

    Will I send my Omega into the mothership for service again? I think probably so, as it did come out looking great and to be fair, they fixed the hands binding issue at no cost to me. I had lost faith in the 2500 PO, and have higher hopes with the 8500 PO I have now.
    Me too. Had issues with the 2500 and just bought this last week

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  5. #14
    Member Lee_K's Avatar
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    Re: Has anyone had their Omega go in for an overhaul?

    Quote Originally Posted by anonymousmoose View Post
    Me too. Had issues with the 2500 and just bought this last week
    [/IMG]

    Congratulations on the 8900! They are beautiful watches indeed.

    What I didn't mention in my post is my 2500 Planet Ocean had been completely overhauled by an independent watchmaker when I bought it. I noticed the -15 seconds a day almost immediately so I took to a second independent watchmaker who said it was "giving strange results on the timegrapher". That's when I decided to knuckle under and send it to Omega proper, with the rest of the story recounted above. So, four different watchmakers worked on it and it was gone for five months out of the year I owned it. Hence my decision to cut my losses and move on from that particular watch. Still love the design, though.

  6. #15
    Member anonymousmoose's Avatar
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    Re: Has anyone had their Omega go in for an overhaul?

    Quote Originally Posted by Lee_K View Post
    Congratulations on the 8900! They are beautiful watches indeed.

    What I didn't mention in my post is my 2500 Planet Ocean had been completely overhauled by an independent watchmaker when I bought it. I noticed the -15 seconds a day almost immediately so I took to a second independent watchmaker who said it was "giving strange results on the timegrapher". That's when I decided to knuckle under and send it to Omega proper, with the rest of the story recounted above. So, four different watchmakers worked on it and it was gone for five months out of the year I owned it. Hence my decision to cut my losses and move on from that particular watch. Still love the design, though.
    It was 3 or 4 trips to omega under warranty that was the final straw for me

  7. #16
    Member geckobros's Avatar
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    Re: Has anyone had their Omega go in for an overhaul?

    Just sent my 2254.50 off to Omega to have it serviced. After 10 years of reliable operation, it was time. I purchased it new from an AD and it is conservatively a 8.5/10. I am going to miss my red dot. I will keep you posted.

  8. #17
    Member solesman's Avatar
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    Re: Has anyone had their Omega go in for an overhaul?

    I had my PO I bought in 2011 serviced early last year. I took it to an Omega boutique I frequent quite often and requested they send it to be serviced in Bienne instead of the UK service centre. The watch was gone for 8 weeks ands came back like new. It was losing 5 seconds per day but is now gaining 1-2 seconds per day. They replaced the gaskets, some gears, all the hands and the crystal. Highly recommended.
    Dan

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  9. #18
    Member Titan II's Avatar
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    Quote Originally Posted by solesman View Post
    I had my PO I bought in 2011 serviced early last year. I took it to an Omega boutique I frequent quite often and requested they send it to be serviced in Bienne instead of the UK service centre. The watch was gone for 8 weeks ands came back like new. It was losing 5 seconds per day but is now gaining 1-2 seconds per day. They replaced the gaskets, some gears, all the hands and the crystal. Highly recommended.
    That's pretty interesting, Dan. Is that something The Boutique will do for anyone upon request? Did you have to pay shipping to and from Bienne?

    I'd like to hear more if you don't mind.

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  10. #19
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    Re: Has anyone had their Omega go in for an overhaul?

    Will Omega not repolish the case if you ask them?

  11. #20
    Member hugof3C's Avatar
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    Re: Has anyone had their Omega go in for an overhaul?

    Quote Originally Posted by d4nimal View Post
    Will Omega not repolish the case if you ask them?
    just like quality of service, it's a completely random experience,
    I'd try to get a vibe on the particular omega centre you'd be entrusting your watch to before making a decision,
    if unable to, dig up a good independent watchmaker.
    there are very little mistakes done with watches that can actually be erased,
    I can't stress enough the importance of getting it right from the start.
    Last edited by hugof3C; 1 Week Ago at 03:29.
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