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  1. #51
    Member Minorcollector's Avatar
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    Re: Poor Omega quality...

    The watch is not broken. Why would you think they would just give you a new one? The issues are merely cosmetic. The scratch is under the bracelet, not visible unless the bracelet is removed. I'm pretty sure everyone's Omega has some wear marks on the case. A good polish will remove virtually all of it and will not effect the value if you try to sell later. Nobody inspects a used mid-range watch that closely. You are probably going to end up with a like-new watch. Be happy. Like someone else said...this is a mass-produced watch, not a custom hand-built piece. There will be defects and imperfections, especially if you look closely enough.

    If you want to make a big deal out of it, maybe negotiate for a free service when the time comes. The case polish, link replacement, and hand replacement should be expected, but you also have to add in a customer inconvenience and dissatisfaction factor...that should be worth at least a free service.
    rfortson likes this.
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  2. #52
    Member Azizu's Avatar
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    Re: Poor Omega quality...

    Quote Originally Posted by Strapsgalore View Post
    I just dropped off the watch to the AD in disgust today.

    I discovered a defective endlink on my Speedmaster Pro bought early 2018. See attached picture of the defect and damage. The protruding endlink piece has been rubbing against the watch case causing a deep pit.

    In addition the sub seconds hand is a bit deformed if seen under a 10x loop.

    Should Omega replace the case or give me a new watch? The manager didn’t think so.

    For the premium we’re paying for these things this shouldn’t happen. I want to respect the ADs and not spend one hour inspecting a new watch before I take it home.
    That is for sure an unusual case, i wish the AD went the extra mile and replaced your watch (he can then take the case with Omega). But since that didnt happen, have you tried talking to Omega direcrly?

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  3. #53
    Member drunken monkey's Avatar
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    Re: Poor Omega quality...

    I think I would share the OPs general disappointment.

    However, I also see that the OP doesn't do himself any favours.
    lebag335 likes this.


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  5. #54
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    Re: Poor Omega quality...

    Quote Originally Posted by Strapsgalore View Post
    Update: I called again and now they’re saying they’ll replace the case.
    That's a deep gouge. I don't think you should have to "compromise" due to their error. Omega have taken some responsibility and I think a case replacement is quite fair.
    WHAT !?!? -Lil Jon.

  6. #55
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    Omega is replacing the case, so I’m satisfied with that.
    major75 likes this.

  7. #56
    Member Minorcollector's Avatar
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    Re: Poor Omega quality...

    Quote Originally Posted by Strapsgalore View Post
    Omega is replacing the case, so I’m satisfied with that.
    I'd still ask for a voucher for a free service when the time comes. They addressed the damage, but not the customer inconvenience.
    Never try to install spring bars in a hurry. -lvt

    "Affordable" just means you end up spending the same amount of money, but end up with a greater number of watches. -MandoBear

  8. #57
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    Re: Poor Omega quality...

    Here is my final update on this issue. I've received my Omega Speed Master Professional back from the service center in New Jersey. They've replaced the case and sub seconds hands under warranty, and the watch looks like brand new. Omega also included two year warranty from date a service. I just wish Omega/Swatch Group took care of it from the very beginning, but eventually they fixed it.

  9. #58
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    Quote Originally Posted by Strapsgalore View Post
    Here is my final update on this issue. I've received my Omega Speed Master Professional back from the service center in New Jersey. They've replaced the case and sub seconds hands under warranty, and the watch looks like brand new. Omega also included two year warranty from date a service. I just wish Omega/Swatch Group took care of it from the very beginning, but eventually they fixed it.
    Looks like Omega service forgot to replace the sub seconds hand, and now the tachymeter bezel is off by one tick.

    Bad QA and service now...
    hugof3C likes this.

  10. #59
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    Re: Poor Omega quality...

    Quote Originally Posted by Strapsgalore View Post
    Looks like Omega service forgot to replace the sub seconds hand, and now the tachymeter bezel is off by one tick.

    Bad QA and service now...
    In your post yesterday you said they replaced the sub second hand and the watch looks like brand new. How is this even possible? Have to wonder at some point where these "issues" really lie.
    BufordTJustice, 3005 and Perseus like this.
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  11. #60
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    Quote Originally Posted by hidden by leaves View Post
    Quote Originally Posted by Strapsgalore View Post
    Looks like Omega service forgot to replace the sub seconds hand, and now the tachymeter bezel is off by one tick.

    Bad QA and service now...
    In your post yesterday you said they replaced the sub second hand and the watch looks like brand new. How is this even possible? Have to wonder at some point where these "issues" really lie.
    It was a quick check in poor lighting, and again I had faith in them I’ll get what was promised, just like when I walked out from the AD assuming the watch had no flaws.
    hugof3C likes this.

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