Rather than just continue this discussion in my other thread, best fire up this one to get people interested.
After speaking with Citizen UK earlier this week, they have advised they will not offer a glass upgrade service (upgrading the standard mineral glass to sapphire crystal glass). Their comment was "if it wasn't born with saphhire glass we wont install sapphire glass" - even if there is the same design watch in the range with it.
Perfectionist & myself both think Citizen UK are missing a trick here and can potentially offer a superb service here whilst making extra money for themselves. We are already aware that the US Citizen Service Center already support these upgrades for a moderate fee, would it be that much to match their US counterpart?
I can understand that the smaller office here might be understaffed and/or struggling with high workloads (arent we all?) but its worth while showing them there is a demand here in the UK and if they can't would it not be possible to dispatch watches to the US to have the work carried out there?
Please post your opinion and if you are interested we can get some numbers together and put it to them.