Hello, new to the forum. Thought this might be a good place to seek advice.
I recently purchased an Oris Big Crown Pointer Date (from an authorized dealer listed on their website). I was SUPER excited, had been wanting a proper watch for over ten years. Something I could pass down to my son. And I FINALLY got it.
I went home and tried to register my watch, for the third year of extended warranty service, and... "invalid serial number". I immediately emailed Oris and contacted the dealer. The dealer and I both have tried contacting Oris and neither have gotten a response in two weeks! I tried filling out the drop down menu help request ticket thing and emailed them directly a couple times and... nothing.
I'm honestly almost shocked at their lack of responsiveness. Is this normal from their customer service? Any advice?
I hesitated to post this because I don't want to come across the wrong way. I love the watch, I just want a response and some reassurance that the watch isn't fake and that I'll get proper service if the need arises or that the problem will be fixed in some other way, perhaps a replacement. I'm not sure what is normal to expect.