I am new to this forum but not new to horology and the love of watches. My last collection way back in the early 2000s, consisted of mainly Rolex time pieces ( subs and daytona mainly), all that was traded off before I left the UK for the USA in late 2007. Since then, I have been running "nekid" so to speak
I recently decided to purchase an Oris Challenge International De Tourism 1932 ref: 733-7669-4084LS from an online reputable GM dealer, unfortunately my first attempt of a purchase online ( always used to buy GM watches in person back in the UK ) has not turned out so well. I am not naming the dealer as "these things happen" so just wanted your opinion on what I should do next.
Now to the issue, I ordered the watch and it was promptly delivered , however after I opened it, I noticed the inner box was not correct and also did not include the lighter nor the space to even allow lighter to be included. After a little research, I noted that the outer Oris box had a different serial number to what the watch had. I guess the watch with cushion was placed into a wrong box? I sent them an online inquiry within an hour or so of delivery noting this issue. I did not try the watch on nor aything until the next day when I wound it up, approx 20 turn or so, the watch would stop everytime at approx 10 mins. So it looks like the watch is DOA. Again, I emailed the seller when I noted this, this is now the second day since I have taken delivery of this item.
I am little disappointed by the sellers response to my issue, they stated that they want me to perform some more tests and also if all fails to send it in for repair. The inner box and accessory of the limited edition box was not even mentioned either. Was hoping they would ask me to send it back in for an exchange at min.
I will be calling them up when I get a chance today. My question is, am I entitled to have replacement watch sent to me , or must I accept a repair? also, should I have to pay to send a DOA watch with wrong box back? Should negotiations fail, am I entitled to a full refund? Thanks.