About 4 1/2 years ago I bought an Oris Divers Date as a 40th birthday present to myself. I had always wanted a good quality diver and intended to keep the watch for the rest of my life. And after a lot of research I settled on the Oris. It had great online reviews and in reality looked great and felt like a quality piece. The bracelet in particular appeared very high quality and solid.
However, in just under 2 years it stopped. This was despite me keeping it on a winder when I wasn't wearing it. It was sent back to Oris in Melbourne (I'm in Sydney) and repaired under warranty. I was a little disappointed at this point but figured it should mow last for several years. After all Oris stated it had been given a full service.
How wrong I was.
In the last 2 years the bracelet fell apart 3 times (yes, that bracelet I thought was so solid, and has such good reviews!). I'm not talking about the screws coming loose either. It was the pins in the upper bracelet that came out.
The first time I noticed it and pushed them back together. The second time the watch almost fell down the toilet!. The third time, about 2 months ago, I did not notice it had happened until I got off the train I was on. The watch was caught in my cuff. Unfortunately, as the train pulled away, I realised one of the links was missing, and probably on the train disappearing into the tunnel!
I was obviously upset by this. I couldn't get over the though (and still can't) that this watch is supposed to be used for diving (I never did). Imagine if the bracelet came apart while diving. The watch would disappear into the depths!
Anyway, I wrote a strongly worded email to Oris expressing my dismay with their product. I will admit I got a quick reply. I was asked to send it to them in Melbourne and they would assess it. About 2 weeks later I got their response.
A $495 repair bill!!!!
They wanted to charge me $50 for the lost link and $20 to fit it! In addition they said the watch had been assessed. There was moisture inside, the hands were beginning to corrode and powdery metal filings collecting on gears in the movement (as for the moisture, I never dived with it and over its whole life swam with it maybe 10 times!). This was only 2 years after the previous service!! (I had also noticed the watch was beginning to lose its power reserve). AND if I didn't go ahead with these repairs, they would charge me $25 for looking at it!!! Plus $20 postage to send it back to me.
Needless to say I sent a strongly worded email back
After a little to and fro, they agreed to fit the link and only charge me $20 for the fitting. I refused the extensive repairs they wanted to carry out and they agreed not to charge me the inspection fee (they had to agree that it hadn't been mentioned in any of their correspondence with me). So I ended up paying about $44 (inc GST) for the new link.
Even after this their customer service rep insisted I must have banged the bracelet! It wasn't. Other than the very few swims mentioned above, it never went above and beyond desk diving duties.
After this I was so disappointed with the watch I sold it on ebay. I couldn't bear to look at it any longer knowing it was likely to cost me up to $400 - $500 every 2 years just to do its job, not to mention the fact it could fall off my wrist at any moment!
This is NOT a quality product
I'm now trying to decide if it's worth buying another luxury watch. I'm VERY wary of Sellita movements now and even ETA (also being Swiss) is a worry. Good old Japanese quality/durability is very appealing, I just don't really like the styling of the Seiko, Orient etc divers. Then there's Christopher Ward's 60/60 warranty (5 yr movement warranty) albeit another Sellita.
The Oris was supposed to be a keepsake, now its just a bad memory.