Thank you very much Oris!
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  1. #1
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    Thank you very much Oris!

    My expectations for good customer service are so diluted these days. It's frustrating. However, I am happy to report that one company in particular, Oris, still delivers in this category. I purchased a watch off of this forum that came on a bracelet. I took receipt and everything looked great. 1-2 days later I noticed the end links seemed loose. After further inspection, the end link at the 6 hour position would easily flip up. Irked, I removed the bracelet, inspected it, and put it back on. No go. I tried different spring bars. No go. I sent a note to Oris who referred me to their authorized service center. In my discussions with the service center I found out that there was a known manufacturing defect on my end links and that Oris had since resolved the issue with newly designed ones. The service center had them on hand so I had the opportunity to buy them. I decided not to and emailed Oris back kindly asking if they would replace the end links free of charge given the manufacturing defect. They asked where I bought the watch to which I answered honestly, 3rd party. Shortly thereafter I received a response from Oris approving my request. I then received an email shipping confirmation from their service center. 2 days later the end links arrived and I am happy to report that the problem is now solved. Kuddos to Oris for reminding me that great customer service is still alive and well. I've owned 3 Oris's over the years and I can assure you this will not be the last.

  2. #2
    Member rfortson's Avatar
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    Re: Thank you very much Oris!

    Good story, and glad you posted it. Oris seems to get it. Good customer service doesn't have to be hard, or expensive. The few dollars they spent on sending you the end links will likely result in a future sale, either by you directly, or indirectly by someone else that reads this account.
    troyr1 and joepac like this.

  3. #3
    Member uvalaw2005's Avatar
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    Re: Thank you very much Oris!

    Glad to hear it.

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  5. #4
    Member Barge's Avatar
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    Re: Thank you very much Oris!

    Good to hear

  6. #5
    Member ricardmg's Avatar
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    Re: Thank you very much Oris!

    Is very important to have a good customer service after any watch purchase. Not all brands act this way. Enjoy it

  7. #6
    Member al358's Avatar
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    Re: Thank you very much Oris!

    Great story , thanks for sharing.

  8. #7
    Member mitchjrj's Avatar
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    Re: Thank you very much Oris!

    Nice. Love this brand.


    Sent from my iPhone using Tapatalk

  9. #8
    Member ddavidsonmd's Avatar
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    Re: Thank you very much Oris!

    Good story. I love my Oris


    Sent from my iPhone using Tapatalk

  10. #9
    Member troyr1's Avatar
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    Re: Thank you very much Oris!

    I love both of my Oris and I plan to add another one soon. This just reaffirms my confidence in their brand. Thank you for sharing.

  11. #10
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    Re: Thank you very much Oris!

    I'm certainly happy with the outcome. I love my BC PP date. It's dominated my wrist since receiving it.


    Sent from my iPhone using Tapatalk
    troyr1 likes this.

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