A few months ago I have seen a photo of the Oris Big Crown Bronze Pointer Date 36mm. I loved the look of the watch so much. I told myself I will get it for my birthday.
So I went to a AD in my country and ordered it on the 5th of Jun. After about 3 weeks the AD let me know the watch has arrived. The watch that has arrived was the women’s model, not the men’s model I ordered. The AD order contained the reference number of the men’s model, so I don’t know how this mistake happened. but mistakes happen, no big deal.
The difference between the 2 watches, is in the strap (the women’s strap tapers much more than the men’s strap). So the AD told me they will just order the men’s strap, and they will exchange the straps. That was OK with me. After about another 3 weeks the AD calls me and lets me know the strap has arrived. Guess what? Yep, they sent me the women’s strap…
The AD promised me he will take care of this, and make sure the 3rd order is right. I just hope it arrives before my birthday…
Now I know for sure that the AD got the order right, because he gave me a copy of the order with the right reference number. So these order mistakes have to do with ORIS or the ORIS Importer in my country.
So I contacted ORIS and let them know about what happened. I asked them to please make things right and get the watch to me by my birthday (after all, I ordered it 2 ½ months before my birthday). They promised to get back to me within 72 hours, but didn’t hear back from them.
I’m really frustrated with ORIS after this. I feel they don’t deserve my money if they can’t even get back to me after all this. It seems like they don’t have minimal customer service.
The worst thing is, because I like the look of the watch so much. I will buy it, even though I feel they don’t deserve my money. I hope I don’t get a bad feeling every time I look at the watch…
Had to get this off my chest. Thanks for reading :)
The AD called yesterday, and let me know the watch has arrived (3rd Order). Today I went to the AD, and I was shocked when i saw the watch. The watch had a patina of a few months with black fingerprints on it. ORIS did not send me a new watch. This watch was getting touched and oxidized somewhere in Switzerland. needless to say, I canceled the order and ended up buying a different watch from the AD.
Now, you really have to give it up to ORIS. They have given me a unique experience, i have never experienced in my whole life...