Very Disappointed In ORIS
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  1. #1
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    Very Disappointed In ORIS

    Hi Guys,

    A few months ago I have seen a photo of the Oris Big Crown Bronze Pointer Date 36mm. I loved the look of the watch so much. I told myself I will get it for my birthday.

    So I went to a AD in my country and ordered it on the 5th of Jun. After about 3 weeks the AD let me know the watch has arrived. The watch that has arrived was the women’s model, not the men’s model I ordered. The AD order contained the reference number of the men’s model, so I don’t know how this mistake happened. but mistakes happen, no big deal.

    The difference between the 2 watches, is in the strap (the women’s strap tapers much more than the men’s strap). So the AD told me they will just order the men’s strap, and they will exchange the straps. That was OK with me. After about another 3 weeks the AD calls me and lets me know the strap has arrived. Guess what? Yep, they sent me the women’s strap…

    The AD promised me he will take care of this, and make sure the 3rd order is right. I just hope it arrives before my birthday…

    Now I know for sure that the AD got the order right, because he gave me a copy of the order with the right reference number. So these order mistakes have to do with ORIS or the ORIS Importer in my country.

    So I contacted ORIS and let them know about what happened. I asked them to please make things right and get the watch to me by my birthday (after all, I ordered it 2 ½ months before my birthday). They promised to get back to me within 72 hours, but didn’t hear back from them.

    I’m really frustrated with ORIS after this. I feel they don’t deserve my money if they can’t even get back to me after all this. It seems like they don’t have minimal customer service.

    The worst thing is, because I like the look of the watch so much. I will buy it, even though I feel they don’t deserve my money. I hope I don’t get a bad feeling every time I look at the watch…

    Had to get this off my chest. Thanks for reading :)
    Roy

    UPDATE
    The AD called yesterday, and let me know the watch has arrived (3rd Order). Today I went to the AD, and I was shocked when i saw the watch. The watch had a patina of a few months with black fingerprints on it. ORIS did not send me a new watch. This watch was getting touched and oxidized somewhere in Switzerland. needless to say, I canceled the order and ended up buying a different watch from the AD.

    Now, you really have to give it up to ORIS. They have given me a unique experience, i have never experienced in my whole life...
    Last edited by Roy1988; August 15th, 2019 at 09:12.
    time matters, not the watch!

  2. #2
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    Re: Very Disappointed In ORIS

    Maybe you should have gone with the stainless.
    The great Confucius said that he would rather be a profound political economist than chief of police.

  3. #3
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    Re: Very Disappointed In ORIS

    Sounds like your real grievance is with an incompetent AD more than it is with Oris. One of the charms of Oris is that they are one of the few independent watch makers. As such, you have to understand that they won’t be as business-like as that bigger brands that are part of a group. I liken it to super car manufacturers like Ferrari and McLaren, you get the best car possible, but it’s not the same experience as owning a mainstream brand like BMW or Audi.

    I say get it sorted out and then enjoy the watch. My Pro Pilot Date is a beautiful piece and despite the fact that it’s a Sellita (not in house!), it’s one of my most accurate pieces at +0.5spd! And happy birthday to you!


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    “It is the time you have wasted for your rose that makes your rose so important.”

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  5. #4
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    Re: Very Disappointed In ORIS

    Quote Originally Posted by slorollin View Post
    Maybe you should have gone with the stainless.
    Why is that?
    time matters, not the watch!

  6. #5
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    Re: Very Disappointed In ORIS

    Quote Originally Posted by TechGuyJ View Post
    Sounds like your real grievance is with an incompetent AD more than it is with Oris. One of the charms of Oris is that they are one of the few independent watch makers. As such, you have to understand that they won’t be as business-like as that bigger brands that are part of a group. I liken it to super car manufacturers like Ferrari and McLaren, you get the best car possible, but it’s not the same experience as owning a mainstream brand like BMW or Audi.

    I say get it sorted out and then enjoy the watch. My Pro Pilot Date is a beautiful piece and despite the fact that it’s a Sellita (not in house!), it’s one of my most accurate pieces at +0.5spd! And happy birthday to you!


    Sent from my iPhone using Tapatalk
    It could be the Oris importer made the order mistakes, but Oris hasn't even bothered getting back to me...
    I hope i enjoy the watch and get the same accuracy as yours. Thanks for the wishes :)
    time matters, not the watch!

  7. #6
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    Re: Very Disappointed In ORIS

    What I’m saying is - most manufacturers rely on their distribution channel partners for all customer-facing issues. From sales to support. If you needed to send back a watch for regular service, typically that’s handled through an AD. It’s just kind of how the industry operates. I’ve found far more ADs that aren’t on top of their game (especially in markets that don’t have a lot or any competition for a specific brand), than I have watch makers that are willing to put out a crappy product. Issues do happen, but more often than not, the manufacturer is more than willing to make it right by fixing or replacing that piece entirely, to keep the good image of the brand.

    Hope you get it all sorted out so you can enjoy a unique and fantastic watch!


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    Roy1988 and BrianMcKay like this.
    “It is the time you have wasted for your rose that makes your rose so important.”

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  8. #7
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    Re: Very Disappointed In ORIS

    Quote Originally Posted by TechGuyJ View Post
    Sounds like your real grievance is with an incompetent AD more than it is with Oris. One of the charms of Oris is that they are one of the few independent watch makers. As such, you have to understand that they won’t be as business-like as that bigger brands that are part of a group. I liken it to super car manufacturers like Ferrari and McLaren, you get the best car possible, but it’s not the same experience as owning a mainstream brand like BMW or Audi.

    I say get it sorted out and then enjoy the watch. My Pro Pilot Date is a beautiful piece and despite the fact that it’s a Sellita (not in house!), it’s one of my most accurate pieces at +0.5spd! And happy birthday to you!


    Sent from my iPhone using Tapatalk
    Hmmm, the OP said he saw the invoices, so it sounds like the onus is on Oris.
    Also, they’re not exactly a mom and pop pumping out watches from their living room. Oris has brick and mortar ADs across the globe and service centers to match, so I think our expectations can be a bit higher and very well should be.
    Roy1988 and NapoleonDynamite like this.
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  9. #8
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    Re: Very Disappointed In ORIS

    Just out of curiosity and so we understand completely...when you say you "contacted ORIS", what does that exactly mean? Is that just hitting the 'Contact' tab on their website, or did you have a contact for distributorship in your country?

    I see you say they said they'd get back to you in 72 hours but no response. You may have to follow up (squeaky wheel gets the grease) which unfortunately seems to be the norm these days regardless of company/entity you interact with. If this contact was with anyone in Switzerland, I would think you would also be dealing with the Summer slowdown that takes place around now.
    Last edited by gmads; August 9th, 2019 at 15:52.

  10. #9
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    Re: Very Disappointed In ORIS

    Quote Originally Posted by Mr.Jones82 View Post
    Hmmm, the OP said he saw the invoices, so it sounds like the onus is on Oris.
    Also, they’re not exactly a mom and pop pumping out watches from their living room. Oris has brick and mortar ADs across the globe and service centers to match, so I think our expectations can be a bit higher and very well should be.
    He says he received a “copy of the order” for the strap. That could mean a receipt. I do agree that if the correct reference number was on the order, then the screw up is on Oris’s side. My comments are mainly to say to the OP - don’t throw away a good watch because of a strap mix up. Besides, half the fun of wearing a watch is swapping out straps. And with something like a Barton that has the quick release spring bars, it’s so easy to do and you don’t have to worry about scratching the case back when you do it. Oris is a great brand, even if customer service isn’t top notch in this case. Once the strap thing is all sorted out, it will be a forgotten memory or, at worst, a funny anecdote.


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    Roy1988 likes this.
    “It is the time you have wasted for your rose that makes your rose so important.”

    Antoine de Saint-Exupéry, The Little Prince

  11. #10
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    Re: Very Disappointed In ORIS

    Quote Originally Posted by Mr.Jones82 View Post
    Hmmm, the OP said he saw the invoices, so it sounds like the onus is on Oris.
    Also, they’re not exactly a mom and pop pumping out watches from their living room. Oris has brick and mortar ADs across the globe and service centers to match, so I think our expectations can be a bit higher and very well should be.
    It could be the ORIS importer. but it still says something about ORIS, working with such unprofessional importers... plus they never bothered getting back to me...
    time matters, not the watch!

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