Visconti Pen Magnet Top Replacement/Warranty

Thread: Visconti Pen Magnet Top Replacement/Warranty

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  1. #1
    Member SaMaster14's Avatar
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    Visconti Pen Magnet Top Replacement/Warranty

    Hey everyone:

    I recently received a Visconti ballpoint pen as a gift and within a week Iíve had an issue ... I dropped the pen from table height (~3ft) while working at a coffee shop and the magnet on the top of the pen (image below) popped off and seems to have disappeared completely (itís just gone).

    Any advice as to how to get this replaced (warranty? Itís a brand new pen and I donít think a small drop should pop off the magnet) (or replacement?)

    Thanks in advance.




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    ~SaMaster14

    Rolex GMT Master II 116710LN
    Omega Seamaster 300 "Spectre" 007 Limited Edition 233.32.41.21.01.001
    Omega Speedmaster Racing (rubber strap, yellow) 326.32..40.50.06.001
     Watch Series 4 - 44mm Stainless Steel & Ceramic (Black) - Sapphire Crystal - GPS+LTE
    Tudor
    1959 Vintage Two-Tone Oyster Prince Automatic - Alligator Strap
    Tag Heuer Link Automatic Chronograph (blue face) - Calibre 16

  2. #2
    Member SaMaster14's Avatar
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    Mar 2011
    Location
    Los Angeles, CA | Notre Dame, IN
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    Re: Visconti Pen Magnet Top Replacement/Warranty

    UPDATE:

    I emailed Visconti directly ([email protected]) yesterday, around the same time I posted this thread, and I woke up early this morning to a response from two employees asking for a delivery address assuring me that a replacement ďcoinĒ would be on the way in the mail today.

    Impeccable customer service! The pen writes beautifully and the stellar service is just the icing on the cake!


    Sent from my iPhone using Tapatalk
    ~SaMaster14

    Rolex GMT Master II 116710LN
    Omega Seamaster 300 "Spectre" 007 Limited Edition 233.32.41.21.01.001
    Omega Speedmaster Racing (rubber strap, yellow) 326.32..40.50.06.001
     Watch Series 4 - 44mm Stainless Steel & Ceramic (Black) - Sapphire Crystal - GPS+LTE
    Tudor
    1959 Vintage Two-Tone Oyster Prince Automatic - Alligator Strap
    Tag Heuer Link Automatic Chronograph (blue face) - Calibre 16

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