Did Clockwork Synergy close down?
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  1. #1
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    Did Clockwork Synergy close down?

    I ordered a strap from Clockwork Synergy on Dec 6th. Realized last week I hadn't heard anything, so I emailed them. Today after no response, I tried to call them. No answer. Did something happen? Trying to figure out if I should just hold on or contact my credit card company. Thanks!

  2. #2
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    Re: Did Clockwork Synergy close down?

    Probably Christmas break - I think they are still happening.
    Longstride.

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  3. #3
    Member 8100 RPM's Avatar
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    Re: Did Clockwork Synergy close down?

    That's odd as my past experience has had them shipping within one or two business days after placing an order.

    They had a Black Friday sale from 11/26 - 12/4 but I don't see any social media activity from them since then.

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  5. #4
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    Re: Did Clockwork Synergy close down?

    I ordered 12/6, so I would expect that they weren't on holiday break yet. Sounds like nobody has heard anything. That's disheartening. Ill try to send a message on FB too and see if someone responds.

  6. #5
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    Re: Did Clockwork Synergy close down?

    Finally got a response through Facebook after CrownAndBuckle stepped up and contacted them also. Thank you CrownAndBuckle for doing that. Not sure why me emails went unanswered (phone calls I can semi-understand since it was right around the holidays), but its all taken care of now.

  7. #6
    Member larand's Avatar
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    Re: Did Clockwork Synergy close down?

    Quote Originally Posted by BrewNinja View Post
    Finally got a response through Facebook after CrownAndBuckle stepped up and contacted them also. Thank you CrownAndBuckle for doing that. Not sure why me emails went unanswered (phone calls I can semi-understand since it was right around the holidays), but its all taken care of now.
    That was really nice of CrownAndBuckle to do that. If I were running Clockwork Synergy, I'd be embarrassed that a customer had to go through one of my competitors to get a response.

  8. #7
    Member househalfman's Avatar
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    Re: Did Clockwork Synergy close down?

    Why did C&B get involved to begin with?

  9. #8
    Sponsor CrownAndBuckle's Avatar
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    Re: Did Clockwork Synergy close down?

    Quote Originally Posted by househalfman View Post
    Why did C&B get involved to begin with?
    Jeff (the owner of Clockwork Synergy) and I have had a cordial relationship for many years now. When I saw this thread, I simply emailed the link to him to give him a heads up. I'd like to think he would have done the same for me.

    -Thomas

  10. #9
    Member PolishX's Avatar
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    Re: Did Clockwork Synergy close down?

    Quote Originally Posted by CrownAndBuckle View Post
    Jeff (the owner of Clockwork Synergy) and I have had a cordial relationship for many years now. When I saw this thread, I simply emailed the link to him to give him a heads up. I'd like to think he would have done the same for me.

    -Thomas
    That is what I really love about the watch community. Sometimes people actually speak to each other. Solid choice that reflect that you run your ship/store the right way with respect for all
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    Just a simpleton who lives in the woods and loves watches

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  11. #10
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    Re: Did Clockwork Synergy close down?

    Last I checked, Clockwork Synergy was alive and well. Their sale-priced regular NATO strap has been one of my better-fitting ones after I eliminated the second "keeper" strap (which I do to all my NATOS).

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