On friday the 31st of May I took delivery of a Rolex Seadweller. It was late when I got home so didn't really have a chance to give it a once over till Saturday morning. Saturday I notice some fingerprints/smudges on the crystal so I use a microfiber cloth to wipe things off. The fingerprints/smudges appear to be on the underside of the crystal. Just so I am not going crazy I take the watch to my watchmaker and he confirms that yes the fingerprints/smudges are on the underside and to clean the watch would require a disassembly.
Yesterday (less than 72 hours after taking delivery) I emailed the seller to inform him of the situation and that I had the issue verified by an independent watchmaker. Instead of coming clean this guy is making insinuations that he does not know what happened to the watch since I have had it, etc.
He is also claiming that if the fingerprints/smudges are only seen in bright sunlight I should not be bothered by it.
The other thing he is saying its an easy fix and I should just have it done myself. Also that there is some warranty from the shop he bought it from "The other thing is that the watch is still under warranty from the dealer in Florida, so they can probably take care if it.". Now I bought the watch and paid a price such that I could enjoy it right off the bat. It would been thing if this guy had said in the listing or correspondence that the watch was going to need to be open...never mentioned. And I am not entirely confident in a watchmaker who would simply open the watch, the the movement out, clean the crystal and simply put things back together...would you be?
I have attached a photo, the fingerprints/smudges are not really easy to capture with an iPhone but trust me when I say they are there on the underside of the crystal. On the 7-8-9-10-11 side closer to the center of the crystal.
I would like your opinions on how to best proceed with convincing this seller to refund my money. I have offered to pay for return shipping out of pocket. I've bought/sold many watches here and on other forums. Most of us are upright people who enjoy this hobby. This guy and his excuses are really frustrating. In my correspondence with him I have told him that I give him the benefit of the doubt but that I am holding a watch that was not as described. As a forum member who sold the watch he should uphold his end of the bargin...refund the money I paid and take the watch back