First of all, I’m brand new to this forum so please be patient with me. I’m simply seeking advice and hoping to learn from what I find to be a difficult situation. I might be long winded but I’m trying to be as transparent as possible. Also, I do not believe I purchased from an authorized dealer… www.gemnation.com.
I had the highest hopes when I acquired my first Ball Watch in 11/2016. It’s a Hydrocarbon Magnate chronograph, COSC, tachymeter bezel, ect. In my eyes it was perfection! I loved it to death, so much so that I planned on acquiring more models from the Ball brand. Please note the emphases on the PAST tense of “love”.
I’ve had to mail the watch to the St. Petersburg, FL service center on numerous occasions already, all related to the bracelet. The link screws kept falling out, for various reasons, causing the bracelet to fall apart: One instance was due to defective threading on a screw (or lack of substantial threading). Issue was resolved with a new screw. No fee charged. Fine by me.
Shortly after receiving my repaired watch, the bracelet continued to disintegrate with screws totally coming out. The Ball service center explained there was either no loctite or insufficient loctite on the threads causing the screws to back out. Issue was resolved with loctite being applied to every screw. No fee charged. Buyer’s remorse creeping in.
Only a couple weeks after taking delivery of my repaired watch, I noticed the clasp was becoming undone during wear. Initially I assumed it was due to movement of my wrist pushing on the tabs of the clasp. This was not the case. The clasp was indeed not locking properly. There was zero retention. You’d close it thinking it was fully locked and engaged, only for it to undo itself. It’s a miracle it didn’t fall off into the ocean or pavement.
Straw that broke the camel’s back:
The phone rep at Ball in Florida admitted to me that the clasp was “defective” (her words). However I’d have to foot the $400 bill for a brand new replacement. From what I understand, this is due to Ball’s warrantee excluding anything other than the case and mechanics.
With these mounting issues this watch is screaming lemon!
I made this purchases less than 2 years ago and spent a premium price on what I assumed to be a premium product. I’m sadly mistaken.
Should I really be responsible to pay for a replacement clasp which the Service Center described as “defective”?
Do I have any recourse? Any recommendations? Thank you for reading.