Hey all, I need some help understanding the repair process for Ball Watches. I have an Engineer II Pioneer that I sent into the Ball Watch repair center that's mentioned on the Ball Watch website, in the second week of September 2018. It needed a tritium tube replaced and the detail in the movement had to be repaired as well (the watch wouldn't wind). I followed the Repair center's procedure prior to sending the watch out and obtained a case number, etc.
The repair center sent me an email about 2 weeks later stating they had received my watch and were going to take a look at it and provide a repair estimate. I waited another 3 weeks before calling them to find out why I haven't received an estimate and they told me that my watch had been sent to Switzerland for repair because of the tritium tube replacement.
Well its been almost a month since that phone call and I still haven't seen an estimate or been told the status of my watch and I'm starting to get frustrated and worried that its missing
All of my other mechanical/auto watches are out of warranty so I just bring them to a local repair shop; but the shop I use said they couldn't do anything about the tubes, so I'd have to send it to the manufacturer.
Has anyone had this type of issue before with Ball Watch repairs, does it typically take a month or longer just to receive an estimate for repairs?
Thanks for your help!