A few weeks ago, I posted a message asking how to get stuck screws out of the bracelet links of my EMII Diver. The prior owner had totally ruined two of the screws. I needed to add a link and the sole unmolested screw was too tight. I tried blow drying, soaking, open flame, banging with a wooden mallet, etc., to break the Loctite. Nothing worked. Eventually, I damaged that screw.
So, I took the bracelet to my AD to send to Ball USA for them to drill out the screws and do whatever else had to be done to fix the bracelet. (I also bought a rubber strap for the watch while I was there).
I was so pleasantly surprised to get a quick call from my AD telling me that 1) Ball gave me a new bracelet rather than fix my old one, and 2) Ball didn't charge me a penny!
Wow! Thanks Ball!