Yeah the watches are nice but customer service is a joke. When I swapped out my strap on my Spacemaster, I lost one of the proprietary screw pins. I then called Ball USA. A nice lady actually answered the phone. She asked for my email so that she can send the parts replacement order from. I read nothing but horror stories about Ball customer service. I thought to myself "that wasn't so bad". Never got an email. I called a few weeks later. Same thing. Well a year later and I'm still missing one pin. Heaven forbid that you have a real problem with the watch! I can't even get a spring bar screw from them. Such a shame, as the watches are real gems.
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